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Custom Color Set
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66,903 Verified Client Reviews |
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Still Looking for lighter formulaHi, I love the system but I still want to go lighter. 0 of 0 people found this review helpful. Did you? |
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Better each timeI love the subtle changes the colorist makes in my formula, based on my request. I still find myself getting the ends colored too much. My only negative: when a professional colored my hair, the condition of my hair was better. 0 of 0 people found this review helpful. Did you? |
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Custom Color SetMy hair is the driest it's ever been and it's the shortest it's ever been. Not sure what's going on. Also, I need to adjust the color as it takes about 5 washings before the "bozo" color tames down. I think I need the moisture shampoo and conditioner as it seemed to help when I used the small sample packs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathyrn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Dissatified with how long it lastedI did like the color but it did not last as long as I hoped. I also noticed with the instructions included that my roots had a different color than the rest of my hair. If i did it again, I feel like I should leave the color on roots first then color the rest of my hair, then get in the shower. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Finedarker than expected id really would like to have my choice of colour, instead of a virtual person creating an undesired colour i am not 100% happy ive already mentioned this issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too darkLight brown is close to black. Not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Roots not covered!My color came out darker than expected, and my roots didn't cover up at all! Followed directions exactly. I've been doing home dye jobs for years and this has never happened. Not ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Fun, easy and beautiful color!Fun to get the custom created color box with items that help make putting on color incredibly easy as you get everything you need to do the job. Submitting a pic helps in guiding the colorist to a beautiful color better than the retail "box" and easier to follow instructions. Grey coverage is thorough and color is even! The shampoo/conditioners left my hair silky and so touchable that I got compliments an hour after I finished! Thank you for these quality products. Much thought has been put in the creation of these products, ease of color selection, packaging, how-to videos and ordering. Hope you create an app that helps find/replicates a good cut or styles to match the ease of coloring my hair. So happy about my color, thanks again! 9 of 9 people found this review helpful. Did you? |
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Years of despair are finally over!My first e-salon colour was a little too golden for me (the result I was after was a light brown, with a teeny golden shine) so I requested a slight change. My new tweaked colour arrived and it still needed a little tweak. The 3rd month my new colour turned up, after my request to make it more neutral, and all I can say is THANK YOU! It's perfect, I absolutely love the colour! I have spent years trying to get the result I now get with e-salon...hundreds and hundreds of pounds spent in salons trying to get the colour I now have. I was at a point where my bad experiences in salons made me too anxious to go back, and I saw e-salon online and thought I would give it a go. After 3 attempts I am now where I have always wanted to be! The service is great, the application is quick and easy, and my hair looks like it could have been done in the salon, but it was done by my own fair hands, a colour brush, and a bit of determination. I am so happy, as I have spent years worrying about my hair, and now I am exactly where I want to be. I get lots of compliments too! Thank you e-salon. 0 of 0 people found this review helpful. Did you? |
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Love this productThe technician helped me get the perfect color for me. 0 of 0 people found this review helpful. Did you? |