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Custom Color Set
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66,903 Verified Client Reviews |
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Not the colour I wantedMy colour was too dark 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsADEELA Q. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
The Colorist Ignored EverythingBeware that eSalon does not appear to read the requests of its clients, which is sad because I used this company 5 years or so ago and had a good experience. For example -- and I use this because it's a great example that it was not my fault -- my hair had no dye in it. I explained that. What did I get? A root kit and an ends kit. But there were no roots! Why would I need two different sets of dye when all of my hair was "virgin" hair??? One color should have been created. That's just an example of just how much eSalon did not care what I said. The color was horrid and nothing like I wanted, which was basically just the color I had. I just wanted to cover up the whites that were popping up. When I called just now to explain the situation, the customer service representative said, "I cannot work with you if you are going to be negative about the colorist." They get one more shot, and then I'm done. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarilee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
YikesDidn’t listen to my request at all. I asked for this to be lighter and less orange and it made my hair look like a brown carrot. Horrible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Second time trying the kitI gave this dye a second chance but it again disappointed. I followed all the directions and also used a color safe shampoo. My greys ultimately showed their ugly beads within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Messy product - Color flat - Added to auto ship program w/o my permissionThe color was okay, but turned out flat, not shiny like most hair colors do. When applying and rinsing, the consistency is weird and it gets everywhere. Then a month later we received another box. When I ordered, I specifically chose a single trial. I did not sign up for an auto membership. I would never have even tried your product if I knew this was a thing. So now I have to go through the mess of trying to get it credited and returned. Bad business practice, Reporting to Better Business Bureau. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the right colorColor became brassy which I hated. I had to pat $75 for my hairdresser to correct it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGuadalupe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great as usualVery intense and warm color. Loved it 0 of 0 people found this review helpful. Did you? |
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Perfect match!Great customer service also. 0 of 0 people found this review helpful. Did you? |
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Perfect matchMy roots were matched perfectly, the grey coverage is amazing. They send enough product that you’re not scraping the last drops to get coverage and most of all during this quarantine and just overall, this is really convenient. I would always need to go to a salon for highlights or a cut but no longer for roots, which used to be very six weeks and always took a chunk of time out of my busy schedule. Now I do it at home when the kids are sleeping and it works our perfectly. Best of all it’s really inexpensive for the quality, perfect match and convenience. 0 of 0 people found this review helpful. Did you? |
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Love my new color!I absolutely love this new color!! It's perfect for my skin tone and looks amazingly natural. You can barely see my new growth. 0 of 0 people found this review helpful. Did you? |