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Custom Color Set
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66,903 Verified Client Reviews |
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Not the colour I wantedI was really looking forward to trying the custom colour. I have been searching for a dark brown without the red glow you get from other colours. It still has a red tone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Amazing!I can’t rave about esalon enough! I absolutely hated my hair colour, it was so blonde it looked fake (I used L’Oréal Excellence natural baby blonde), this was the only one that would do something with my roots. I found home box dies just weren’t getting me what I wanted. I saw this and had to try. Customer service is excellent. I selected the colour I wanted. I received an email saying because of my current colour this isn’t possible. I received a list of options and an alternative colour. I went for the alternative colour, so then over time I can develop to my desired colour. I received a colour for my roots and one for my hair is already coloured. I needed someone to help with the roots at the back as I’m so uncoordinated, but the rest was fine. The results are amazing!!!! I know friends of mine will be ordering to try. Given the situation with Covid this is a great alternative. I won’t ever buy from the shop again. I never thought I would be able to be my natural hair colour again. Can’t thank you enough 💖 0 of 0 people found this review helpful. Did you? |
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Love the color and my stubborn grays were coveredThe past few shipments were not my normal color. This shipment was perfect! 0 of 0 people found this review helpful. Did you? |
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Great Color - not as red as I had expectedThis kit came with mostly everything I needed (except a cape/smock) to easily and successfully apply my own hair color. The application process was a little bit more time consuming than I expected, but the custom instructions were easy to comprehend. I thought the final result was a beautiful color! However, it was a bit more brown - and not nearly as red - as I had hoped or expected... I loved the mahogany color but red tones are sort of my “signature”. The product overall was great though! 5 stars!! 0 of 0 people found this review helpful. Did you? |
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Love Color, but a little frustrated...So this was my third kit with eSalon. The color is on point, and the fact that the red stays vibrant for so long is really awesome. My one frustration is that the past two times I have received my kit, there is no brush included... for those of us who work faster and get better coverage with the brush, it is a huge bummer that it has been missing out of my last two kits.. 0 of 0 people found this review helpful. Did you? |
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Service IsdueWhy does it take so long to get my color after I order it? It’s just painfully slow. I ordered the day after my last order came in, I’m white as snow and still don’t even have a ship date? What gives 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetsy- Thank you for your feedback on our shipping time. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Something was offFirst off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the color for meThe color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't cover my grayI loved the color but it didn't cover my grays and it washed out quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No better than drug store color.My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |