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Custom Color Set
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66,903 Verified Client Reviews |
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ColorThis was my 2nd time applying the color. The first one was ok, but this time it gave my hair a reddish tint. I'm not happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grays showing alreadyAfter the first wash, the color on my grays was coming out, a few more washes it's only gotten worse. Box dye from the drug store did a better job on my grays than the specially formulated for me color. I am not happy with the result for the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with the color.Please cancel my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy nowI received my new color opened it up and seriously some of the color had spilled out the developer had a strong scent of I went ahead and colored my hair I loved the results -no grays or reddish highlights my husband even loved the results and new color I washed hair a week later the color started fading here it is three weeks later a little gray and red highlights I am not happy I hate venting because I feel bad afterwards husband will vouch about the color sorry for bad review 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty Ann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnhappyI requested my order be stopped several months ago. I received an email you were shipping color and immediately responded again to cancel my order. The order was cancelled. Received a sorry to see you go email and today I received color kit. CANCEL!!! My order please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Please be advised that can you cancel your Color Plan online, but you need to contact Customer Service if you would like to cancel an order that is in progress. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair still has strong red toneMy roots still have a red tone to it, so the new adjusted colour was still wrong 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertscara M. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just BeautifulI requested an adjustment with my last order from a light golden brown to one shade darker, golden brown. The color is rich, beautifully golden and more me. Very happy with the color and great service. Thank you! 0 of 0 people found this review helpful. Did you? |
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I love my hair color, but my scalp has been very itchy, what can I do.Love the hair color, what can I do about my scalp it has been very itchy. Diane Carlson. 0 of 0 people found this review helpful. Did you? |
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So far so good!I’ve been having someone color my hair professionally for 25 years. Knowing I needed to save money, I wanted something that would cost less but still be a great professional color job and last a long time. I’m three weeks in and there’s not been any fade or anything any different from the hundred dollar color session I had done in a salon every 6 to 8 weeks. I’m excited to try again. 0 of 0 people found this review helpful. Did you? |
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Great gray coverageI love how it covers the gray hair and how long it last 0 of 0 people found this review helpful. Did you? |