|
Custom Color Set
|
66,754 Verified Client Reviews |
|
Sort by: |
|
Great colorNew formula looks great so far! 3 of 4 people found this review helpful. Did you? |
|
First timeLoved it I missed a few places but practice makes perfect. 0 of 0 people found this review helpful. Did you? |
|
RootsMy color for my roots didn’t come out dark enough. I just look like I have hot roots. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Jessica, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (: |
DID NOT COLORDID NOT COVER GRAY! Never received my refund per guarantee then was charged 2 more times!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFelecia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Difficult and not as describedThis was a hard application. I needed my husband to help. I won't use this versus the other all over coverage. I sent a message to Esalon about my concern, and they acknowledged my email, i still have not received a response. I expect a response will come after I post this . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
The color is so naturalI have been using eSalon for 4 years and I am so happy with the product and the company support. Their customer service is very helpful and knowledgeable as well as willing to please. The product is so natural. There is volume to the color and it does not fade. The color is consistent each time. 16 of 17 people found this review helpful. Did you? |
|
Great color.I was sent the perfect color for me. I was always a strawberry blonde. This color makes me feel and look great. 8 of 8 people found this review helpful. Did you? |
|
Just RightMy colorist is genius. The the warmth she added to my color set was beautiful on my hair. 6 of 6 people found this review helpful. Did you? |
|
Didn’t handle rootsSo I colored my hair as instructed, but I see big difference between ends and roots as I didn’t color roots. After dying color on my roots is closer to dark blonde and ends are cooper. Either my roots color should have more reds or processing time should be longer, or Idk. But its not cool 0 of 0 people found this review helpful. Did you? |
|
Color KitThis was the second color kit I ordered. The color in the first kit was a little too dark. I sent an email to my stylist who adjusted the color in my second kit. Very happy with the grey coverage, ease of use and color result. 0 of 0 people found this review helpful. Did you? |