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Custom Color Set
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66,944 Verified Client Reviews |
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Ordering New ColorThe color I ordered the first time was good, and looked as I expected. However, I don't understand why I need to send a note if I want to change my color. Why can't I just go back to the color chart and make my own adjustment without "sending a note" to someone? If I could get back to the color chart and see what I ordered last, I could figure it out from there. But since this is not an option I will likely never buy this product again. The color quality is not an issue, your ordering process is. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re truly sorry that our color adjusting process did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ExhaustedThis was a first color so recommended process was all over roots first followed by all over color. I am 58, have arthritis, and Iive in a small apt with 2 cats so Took about 20 min to get prepared, old t shirt, old towels, space for kit etc, cats away, etc. I have long hair. Applied root color without much difficulty. Unfortunately removed gloves before the processing was finished so had to put them on again for all over. Not easy. The final step in the shower is a total mess. Color goes everywhere. Took what seemed like forever to get color out of hair and then I had to clean the bathroom! As I said I have cats and can’t risk them getting this on their paws, licking them and getting sick because I didn’t want to live with gray root. As for the color and coverage, it’s fine. Hair doesn’t feel as nourished as when I leave the salon though. Doubt I will do this on a regular basis 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked itI loved the color!!! But my red came through after a few weeks, and since I have a lot of hair there wasn't enough to cover my whole head thoroughly. But the color was beautiful and easy to apply very convenient. I am going to try again and hope for a better outcome! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronika- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Definitely didn’t darkenI’m trying to transition from highlighted hair back to light brown. This color combination just made my light blonde brassy. Not even close to light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Easy and covers greyVery easy to use and having it delivered to my door is awesome. Covers grey hair very well and color lasts for 4 weeks. Great product 0 of 0 people found this review helpful. Did you? |
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Great productFrom instructions to product, easy to use,no burning or itching,and lasts around a month. Have ordered two more times. 0 of 0 people found this review helpful. Did you? |
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Perfect!!!This was my first time to try this. I was worried how this would work over my old highlights. It turned out absolutely perfect!! 0 of 0 people found this review helpful. Did you? |
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Good dyeGreat colour, covers up the greys/roots and bad patches from previous dyes. 0 of 0 people found this review helpful. Did you? |
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Color adjustmentMy hair color is great. I’ve been telling everyone how soft my hair feels. I’ve been getting lots of compliments on the color. Thanks 🙏🏼 0 of 0 people found this review helpful. Did you? |
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Great color payoffEasy mixing, application, instructions. First time dying my hair with permanent color at home and it was so straight forward and worked really well. The color didn’t burn or sting or irritate my scalp or face at all. The stain remover did a perfect job at removing unwanted hair color from my face and neck. 0 of 0 people found this review helpful. Did you? |