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Custom Color Set
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66,944 Verified Client Reviews |
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Custom Color SetThe color is spot-on! It is easy to make changes to the color, tone, etc. is easy to do. However, the product doesn't do very well on the gray hair in the front - but the salon has difficulty hiding those hairs as well. 0 of 0 people found this review helpful. Did you? |
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I loved it!I used it once and then decided to go back to the store brand. After coloring hair for the 3rd time in 3 weeks and still seeing greys, I decided I was wasting both my time and my money doing it with the store brand and so went back to eSalon. So far it's been 3 weeks. No greys and no roots showing. 0 of 0 people found this review helpful. Did you? |
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My hair is an orange colourMy roots are an orange colour not blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire M. - We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist has been in contact via email and will be happy to assist in this process. |
OrdersNot satisfied with recent or past orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not change color of my rootsI Was very disappointed after 6 months of not coloring my hair. My roots did not change color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMitra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No saturationI'm actually cancelling my order because I've tried it twice now with adjusting the color, and I still wash my hair one time, and the color is gone. I'm very dissatisfied. I think I would do better with using Sally's or Amazon and picking my own hair color. I'm very very dissatisfied. I wanted the blackest black, and after the initial wash, my hair is still medium to dark brown. Won't be doing this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shady companyGot a second order in the mail today. They claim I ordered it. I didn't. They claim that when I filled out their questionnaire I said I would like to color my hair every eight weeks. I don't. they can't show me the questionnaire. Sarah C answered me with a NOPE when I asked to see my records. Don't get scammed by eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too DarkI wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
To much moneytold the price is going to change... I want to cancel everything 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelo- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kept me covered in covid and beyond.Thank you for your wonderful product. I have recommend it to my girlfriends while the salons are functioning like speakeasys in prohibition era. 0 of 0 people found this review helpful. Did you? |