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Custom Color Set
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66,944 Verified Client Reviews |
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Too darkI want color like the first one 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Solid but doesn’t cover greysI love the color but it didn’t really cover my grays 0 of 0 people found this review helpful. Did you? |
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Darker shade or strongerI think the original color is better for me. Everyone complimented me on it but no one liked the darker. I do like the darker for the fall/ winter months since other went gray faster. I wish your product lasted longer than 2 weeks than it fades. I don't wash my hair for 2 days to make it last . I just tried the tint today an will see how it works over the next few weeks not sure this is the same as the highlight kit.? Love the conditioner which I will order some next shipment. Also the highlighter when you get it in sign me up for one 0 of 0 people found this review helpful. Did you? |
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love it..in need to change method of payment because purse was stolen and cardswere replaced with new cards,, 0 of 0 people found this review helpful. Did you? |
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Loved the new color.If keeping this color will my next instructions be to just color my roots and growth? I want to keep my color from getting darker. 0 of 1 people found this review helpful. Did you? |
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Better colorColor was exactly as I wanted . Rated 3 stars due to having too many steps in the process of coloring . First roots, then ends, then top off leftover color with water and massage etc.. way too messy in the shower and time consuming . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayrim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Lovely colour but it was to darkThe whole experience was very nice. The delivery came promptly with lovely personalised box. The colour was nice but was to dark and not enough for my shoulder length hair. I specifically requested one tone darker and got 2. Also the blonde blend used turned my hair with orange undertone. Its been 2 weeks since colour and it has washed a bit to quickly showing my grey hairs. But to be fair I do have stubborn greys. I was blonde 8.3 and went down to 6. Hopefully next time will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLibby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It was okI did not like the color, it did not match my hair, didn't cover my grays. I understand why I pay at a hair salon. I'll just go back to that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ConfusingHaving to color my hair in two parts was a bit intimidating. I followed the directions to the T but not sure if, one, I followed it correctly because the color came out not like I was expecting, OR two, the custom color set was just not for me to begin with. The purple stuff at the end before taking a shower was not easy to mix at all and I felt I needed to do it in a certain time so I felt a little anxious! Then to mix it in my hair was not easy either. It felt really thick and I know I probably didn't leave it in there the amount of time it said. At least I didn't ruin my hair. The color that I really wanted was a dark chocolate all over look. The color was mostly on top of my hair. I think overall it was an experience I don't think I would try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAraceli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AverageGreat instruction packaging and over all friendly to use set up. However for my type of hair and also probably due to the fact it is not virgin hair I did not feel a great difference in color quality in comparison to box die. Hair become very damaged and brittle within a couple of weeks. As I have semi course curly hair. I ensure to give my hair all the extra TLC like it’s my second job and this has absolutely hindered any of my usual repair techniques (weekly masks less frequent washing gentle shampoo conditioner protein treatment as well as hot oil treatments monthly). I was surprised to receive a second box and unless I can find a friend who is adventurous enough to try it- I will not be putting it to use mostly likely until my next breakup. And since I’m as single as a dollar, may be a while. However color was true to variations shown on packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |