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Custom Color Set
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66,934 Verified Client Reviews |
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Color inconsistentMy first purchase was as great. I loved the color and the way it made my hair feel. My second purchase was a different color. It was much darker than the first box, and the red undertones looked almost purple. Buyer beware. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ruined rug and shower curtain.Thought color was o.k. Didn't get complete grey coverage. But when I rinsed my hair in the shower the dye splattered onto my yellow gingham shower curtain and it ran down onto the matching rug. I just moved and have had them less than 4 weeks. Both are ruined. I have tried every stain remover I can find. Be forewarned, don't use if you like your accessories in you bathroom unless they are the same color you are dyeing your hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsM. Denise - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair orangeThis was my second time trying esalon's custom color but I did not get good results. The first time turned my hair a darker slightly orange shade, so I waited at least 8 weeks to try for the second time. I applied only to my roots and followed the instructions exactly, but this turned my roots bright orange even though I had specifically requested that I wanted to avoid that. So unfortunately I won't be using this service anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too redNot happy with this color shipment. Too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Happy with the color, but it relaxed my naturally curly hair :(I can only hope the effect is temporary, but as of now, I can’t see using it regularly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good colorThe forlorn is good and easy to do 0 of 0 people found this review helpful. Did you? |
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Surprisingly amazingThis dye has lasted way longer than I thought it would have, and the color is perfect. I have loved this experience and I definitely recommend. 0 of 0 people found this review helpful. Did you? |
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Customers colour kitHelp from the online team results amazing. Also increased hair shine and reduced hair loss. Give it a go you won't be disappointed. 0 of 0 people found this review helpful. Did you? |
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Delivers on Exactly What's PromisedI've gotten more compliments on my color vs. going to a salon and spending 4x as much. 0 of 0 people found this review helpful. Did you? |
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Just what I wanted!!Perfect color!! You all are amazing! 0 of 0 people found this review helpful. Did you? |