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Custom Color Set
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66,934 Verified Client Reviews |
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BewareThe presentation of the kit is amazing; the packaging gives a sense of professionalism. Everything is in its place, and the instructions are great, easy to follow. The products are less than professional, and the consultation, well, the stylist did not listen to me. I sent pictures; I stated that I did not want red—in any way, said I was aware that NN colour for grey coverage contained red colour molecules (they are larger and fill in the grey). The stylist recommended a filler colour (I have NEVER used a filler colour in all my years of colouring my hair with professional colour). I now have orange roots (no I did not use the filler on my roots as per instructions) and I have deep orange ends! I also have a colour correct appointment with a salon—all in one morning! This has turned out to a costly endeavour! I sit here writing this with an extreme violet toner on my hair and in tears; waiting for my appointment next week! NEXT WEEK! I was offered a credit! Now, why would I do that? Once bitten, twice shy! I will spend the $300 to correct this, and continue to honour myself by not succumbing to the consumer marketing monster! Lesson learned! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
blond?I keep looking at my hair knowing I chose blond but I see grey and I do not have a grey hair on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wanted to love itThe color didnt come out the way I thought it would. And didn't last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my favoriteThis color was much to red. It needs to be toned down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CancelI dont do not want you to send me any more produces and do not like the way you just keep sending me more when i did not ask you to.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colorI love my custom color! Always perfect in color & so gentle on my hair. Easy to use!! 0 of 0 people found this review helpful. Did you? |
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New hair colorI just came back to esalon & have a color change. I love it . No more salon for me. Thank you esalon 0 of 0 people found this review helpful. Did you? |
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Easy to useThis product is very easy to use. 0 of 0 people found this review helpful. Did you? |
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Really covers grayLove this product...best I’ve used to cover very gray hair....also makes hair very shiny! 0 of 0 people found this review helpful. Did you? |
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Best in home color hairBest overall cover and feel. Covid salon! Love it. 0 of 0 people found this review helpful. Did you? |