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Custom Color Set
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66,934 Verified Client Reviews |
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Everything you need!Perfect instructions and great to talk with a stylist! 0 of 0 people found this review helpful. Did you? |
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Followed the directions, the color didn't take.I know I have darker hair that is why I chose this company since its specifically tailored to you. I followed the directions and I don't even see a hint of purple in my hair. It looks the exact same as it did before I started. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShalena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
EasyEasy breezy application and my hair felt healthy after. Didn’t cause any scalp irritation. A few grays made it though but I will chalk that up to user error. 0 of 0 people found this review helpful. Did you? |
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EXTREMELY PLEASED WITH COLOROver the years, I have had my hair colored at the salon and at times, I've colored my hair myself at home. Refusing to be grey, my hair needs color every 4-5 weeks, It is expensive for salon color. A friend and former hair stylist uses eSalon regularly and introduced me to the product. It is nice to be able to color my hair whenever I want. My only complaint is that shipping is expensive. 8 of 11 people found this review helpful. Did you? |
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Looks great,Color looks great but a shade lighter would look more natural. 1 of 1 people found this review helpful. Did you? |
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Love my color!I like that the color is formulated for me and the detailed instructions. My only complaint is the shampoo & conditioner has a very chemical taste. I'm not drinking it but when I rinse my hair some invariably gets on my lips. Love the color but from now on I'm going to use my own shampoo/conditioner. 0 of 0 people found this review helpful. Did you? |
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Im not at all satisfiedI'm sorry but I'm nit happy eith this product. I didn't get enough coverage over gray. So I want to cancel my subscription. Thank You Belkys Nardo 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBelkys- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just not for meThe formula is so thick! I've tried two different colors and neither worked for me. My hair was dry with no shine afterwards both times. Never got that "just colored" feeling! I have a friend who had great results, so I don't know. I hate the step of adding water to the bottle and using it in the shower. Not sure that does anything but create a big mess. Thanks but no thanks! Maybe add an oil or something that benefits the hair, because all I got was extra work reconditioning my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't last or cover greysI wanted this to be the solution for my hair needs but it fell short. I adjusted my formula from the first round which was a semi-permanent to achieve a medium brown with a permanent dye to cover my greys. It still didn't REALLY cover my greys, they were still a bit lighter than the other hairs and after a month my hair color seems to have faded completely. I used to get my hair colored every three months and with this formula I would have to do it about once a month. Doesn't seem like I'd actually be saving any money in the long run, plus it's a lot more work to do it and make sure I'm not getting dye all over my bathoom. I will say the colorist were very accessible and worked hard to make sure our communication was getting the right tone down. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Most recent color treatment was flawedMost recent color treatment was flawed. I’ve been quite pleased with this product. The color is layered and does not look like most box color sets It does however leave my hair feeling dry. The most recent application was far less viscous than the previous ones and rinsed out after the first shampoo. I was disappointed and exasperated as your coloring is such a tedious process. I feel I received all the damage of the treatment without the color itself and will need to redo the whole process. As I do not have a back up coloring sad I will need to go to a salon and pay three times the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |