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Custom Color Set
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66,934 Verified Client Reviews |
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So heartbrokenAfter allll this time! All was great until this last color set, I don’t know what changed but something must have because it did not cover my greys and my roots seem to have a hint of reddish. Hoping this was a one time glitch because Ive been a long time customer now and want to continue to be. 0 of 0 people found this review helpful. Did you? |
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ColorMy hair hair color turns my hair brown after a few days, which my color should be black with blue tint. I really like their shampoo and conditioner tho. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Get Demi-permanent so you can adjustMy original color is medium to light auburn. Did the whole set up, even sent pictures in natural light to show. When my color came I was so excited and it came in light-brown/red. Thank god I got a Demi-permanent color so it’ll wash out because it is soooo dark. The darkest auburn ever! Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too lightToo light. Still have the one coloring kit. Two were sent. Just too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not change my hair color at allI requested a custom color that would lighten my hair and the formula I got did not change my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrooke - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what was requested and sentI recently went to a salon and paid $200 +to remove black from my hair. Wanting to even out the color and after all the questions light brown is what was sent. Well I am pretty much back to black, came out extremely dark. So disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not ImpressedThe color was much lighter than portrayed on the site. Also, I followed the instructions exactly, and have a lot of experience with coloring my own hair, and even still, my grey did not cover. I even left it on a bit longer for good measure. Now I have to buy the drug store stuff to touch up my touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great customer serviceI want to thank your color specialist Noel. My first experience was disasterous, color was to dark and didn't cover the gray my hair was dry like straw. I called and Noel really listened and heard my frustrations...she explained her process of lifting my color and a new processing time! I am delighted with the results and thank you for all your time and expertise. I definitely recommend you to my family and friends! 181 of 197 people found this review helpful. Did you? |
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Salon Quality ColourI've purchased a colour set 3 times over the last few months. Last time I wanted a slight change so explained in a message. The colour was adapted slightly however was really great and what I wanted. The coverage is fantastic, it goes on with ease but do follow the instructions. My hair looks shiny and healthy and the colour is not flat. In fact it looks like I've had lots of different blond highlights through it. I'm really pleased I gave it a go. It is more expensive than box colour but I do think there is a clear difference in quality. Plus the frequency with which I need to dye my hair seems to have lessened. 64 of 76 people found this review helpful. Did you? |
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Great KitThis kit had everything but the second pair of gloves, mentioned in the directions. However, it wasn't a big deal to wash off and reuse the pair. Directions were accurate and process time was right on; loved the experience! 0 of 0 people found this review helpful. Did you? |