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Custom Color Set
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66,934 Verified Client Reviews |
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Color adjustment success!My first root touch up color process turned out to be too light for my root color resulting in brassy tones. eSalon responded quickly to my issue and changed my color mix based on a photo of me. They sent me the new mix without charge showing they have excellent customer service! The new color is a perfect match and I’m very happy with the results. The products esalon produces are of wonderful quality. My hair is looking so natural now and it’s soft and shiny. Thank you eSalon!! 0 of 0 people found this review helpful. Did you? |
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Easy Enough for MeThis has taken the stress of salon fees off my back, especially with having kids and holidays quickly approaching. When the roots start showing, I know my color will be sent every time as scheduled. Perfect for single moms on budget but everyone can enjoy! 0 of 0 people found this review helpful. Did you? |
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Just about perfectThe root color still came out a little "hot". They seemed lighter/oranger than the base ends. It initially felt too dark as my blonde highlights were gone. So I make want a little more blonde in the mix. I also struggled with not overlapping the two colors and getting all my hair covered. I have a LOT of hair. Overall I liked it. I think I learned a little bit as to what I could do better to make sure it doesn't get as patchy and better coverage next time. Though tips for how to apply when you have a ton of hair would be appreciated! 0 of 0 people found this review helpful. Did you? |
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Greys an issueThe Color is good, although my roots which are grey did not cover well. Thank you Marida 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarida- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorWrong color sent again. I adjusted the color I wanted so that I would get medium brown and I was sent light brown again. Contacted customer service who said they would adjust my color, but was never sent the right color. Wasted money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3rd time is not a charmI have tried this product 3 times and 3 times the colorist adjusted my color and it's still not where I wanted it. Not only is the color not right but the product makes my head itch for days afterward. Even after I wash it a few times it still itches a little. I have colored my hair with another product off the shelves for years and never had an itching problem. This product is not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair texture looks good, hair color missed the markMy hair color ended up quite a bit darker in spite of me requesting stylist input and attaching a few photos. Since the point of this service is to get that special touch that a colorist can provide, I would say that I'm not yet satisfied. I did start with demi-permanent, so I'm hoping we can dial this in, at which point I'll update. I'm hoping e-Salon will reach out by e-mail to make sure we get on the right track! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTosca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy!I would not recommend eSalon to anyone. The hair color has a VERY strong chemical smell (just like a drug store brand) even after shampooing twice! And the 2nd bottle of color that I paid for, was a huge mistake -- a very dark purple (when I requested strawberry blonde)! I didn't have enough color in the first bottle, to finish coloring all of my long hair. Nope! I'm going back to Madson-Reed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Odor too strongColor too dark. Odor too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis is my third time using.. grays showing through on hairline!hope my hair is not getting resistant! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |