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Custom Color Set
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66,772 Verified Client Reviews |
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Doesnt color gray very wellIs lovely for the parts of hair that are of normal color. But my white and gray did not cover at all. 0 of 0 people found this review helpful. Did you? |
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Problem with the color containerI’ve never had a problem like this before, the container containing the color was the hardest thing I’ve ever had problem unscrewing. My husband tried it and I tried and it won’t budge. We did everything we can think of but it still wouldn’t open. I had no choice but to cut a hole under the container and dispensed it upside down. I was frustrated! I have photos if you need it. I’ve been a customer for awhile and never encountered this issue. Otherwise, I am very happy with the color, timing of delivery and the service. I apologized for giving you this review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnaMarie- We’re truly sorry that your latest order was difficult to open. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
BrilliantThe colour covering is outstanding The condition of my hair is amazingly soft and shiny even 3 weeks after application. Great choice of colours Quick delivery 10 of 10 people found this review helpful. Did you? |
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Love my haircolorAbsolutely love my hair color thank you! For working with me to find the hair color I wanted 3 of 3 people found this review helpful. Did you? |
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Silvia was rightThe adjusted formula for my color was just right! The gray/white is covered completely. 2 of 2 people found this review helpful. Did you? |
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Bad gray CoverageI didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor performance, poor customer communicationColor did not cover and was not the shade I asked for. Got no response when I contacted the company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Olivia, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Awful!My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Theresa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
medium blond turned out to be light brownlike that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Veronika, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colourColour as I requested. The instructions were easy to follow and ive definitely found it covered grey better than other shop box dyes. Will definitely keep using it. 10 of 10 people found this review helpful. Did you? |