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Color Set
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66,934 Verificado Comentarios de clientes |
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Perfect matchI asked for my color to be changed and the change made was perfect. It was exactly what I was looking for and I'm so happy with the color. Instructions were easy to follow and results are fantastic. Highly recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRandi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
1st time useI love the colour and the way it makes my hair look. The problem I had was my gray hair wasn't completely covered. I followed the instructions and I am wondering should I leave it on longer than 30 minutes? I will give it one more try and see what happens. I really would like to continue using this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
QualitätDie Färbung ist super intensiv ,kein brennen auf der Haut und die die Haare bleiben heile . Sie fühlen sich stärker an . 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Da ist die perfekte Farbe für mich. Besser als beim Friseur.Ich bin 79 Jahre alt und sehe jetzt viel jünger aus! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Top QualitätSuper Qualität, einfach anzuwenden, stinkt überhaupt nicht, leider kein so intensiver lila Schimmer wie gewünscht, ist aber bei schwarz auch schwierig 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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SHIPPING ISSUES!I ordered this product on 4/10 it is now the 15 and the package is still setting at the mail facility how long do I have to wait? There are so many other companys with better shipping services, why should I keep purchasing from a company who doesn't seem to care about efficiency in shipping? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToni - We’re truly sorry that our shipping did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and services each and every day. We hope to continue helping you find hair perfection! |
Washed outI've washed my hair twice since I last used the colour and at first it looked great covered all the grey but not it just seems like it's washed out now 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie G. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
rot anstatt blondNein danke, nie wieder. Ich habe lange Haare und mein Ansatz ist nun anstatt hellblond fuchsrot. Von Natur aus bin ich mittelblond, eigentlich. Dabei habe ich die Gebrauchsanweisung exakt befolgt. Ich bin sehr verärgert....... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenate M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
purple tintI am very disappointed in the color. It is to dark and has a purple tint, I wish to cancel any future color products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacklyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't do anything on my rootsI have naturally blonde hair but dye it red. With any other brand I've purchased, it will cover my roots. This didn't. I will need to dye my hair again because my roots are still showing a different color. Honestly so unsatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |