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Custom Color Set
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66,736 Verified Client Reviews |
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Silvia was rightThe adjusted formula for my color was just right! The gray/white is covered completely. 2 of 2 people found this review helpful. Did you? |
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Bad gray CoverageI didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor performance, poor customer communicationColor did not cover and was not the shade I asked for. Got no response when I contacted the company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Olivia, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Awful!My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Theresa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
medium blond turned out to be light brownlike that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Veronika, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colourColour as I requested. The instructions were easy to follow and ive definitely found it covered grey better than other shop box dyes. Will definitely keep using it. 10 of 10 people found this review helpful. Did you? |
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Custom colour kitIt’s very good and looks professional when done. 9 of 9 people found this review helpful. Did you? |
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Perfect!Perfect! As usual, easy to do, no strong smell, wonderful results 9 of 9 people found this review helpful. Did you? |
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Almost perfectBeen fed up with permanent roots after spending all day for foils at the hair salon. This is amazing. Really natural look and great coverage. Has blended perfectly. Would like to go a shade or 2 lighter next time but this is an absolute game changer. No more lengthy and expensive salon visits. 10 of 11 people found this review helpful. Did you? |
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ColorLoving my newest color 8 of 9 people found this review helpful. Did you? |