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Custom Color Set
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66,818 Verified Client Reviews |
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Still too darkRequested ligher as come out almost black this one is exactly they same. And when you look at formula on order one bottle for roots os exactly same mix as last one. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna E. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us shortly. |
Not for meI really wanted to love this entire experience. I love the idea of a personalized color mixed & sent to me esp when I can't get to the beauty store to buy color or I don't have 4+ hrs to sit in the salon while my color processes. My big issue was that they sent me 2 different shades for roots & lgth and the end result gives me an ombre fx where the roots are more rosewood & the lgth is red. Maybe this wouldn't be such a big deal but I hate brown hair on me & I'm likely going to have to have the roots bleached so that when I recolor it will be 1 consistent shade. The formula was also extremely drying & left me losing copious amts of hair for wks. My hair was actually very healthy, all new growth & it's req frequent hair masks & conditioning. The other issue was the odor, it reminds me of hair color 20+ yrs ago, the fumes were so overwhelming I had to put a fan bc it made my eyes burn so badly, I almost just gave up bc I thought it would blind me. I've been debating trying it again but I'm very unsure if my hair can even handle it. I'm maybe interested in the highlighting kit instead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Amazing color!The color stays. I have received many compliments on the color Even when I went to the salon, they thought,( because the quality of this color) looked like I had it professionally done by another salon. 7 of 7 people found this review helpful. Did you? |
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Love my colourI showed a picture with what kind of colour i wish to have and they formulated my desire colour and i love it,it's suit my fair completion 0 of 1 people found this review helpful. Did you? |
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poorwaste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mariana! We are so sorry to hear you say that. Please check your emails, we got back to you to help you further. |
The perfect coloring system!I absolutely LOVE this! They truly listened to my feedback and gave me the perfect blend of brownish red I was looking for! 0 of 0 people found this review helpful. Did you? |
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covered the stubborn grayIt actually covered the gray and the color stayed on. 0 of 0 people found this review helpful. Did you? |
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not right colorthe color is not at all what i ordered, i absolutely hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Britt, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
PoorIf I could give minus stars I would. Don't be dependent on the delivery of this product as it takes 2 weeks to be delivered. No help when you contact them to help with where it is 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We apologize for any inconvenience with our delivery time. Please check your emails, we got back to you to help you further. |
Does NOT fully cover graysWish I could show a pic in this review to prove that the color doesn’t initially get full gray coverage. I was extremely focused on really slathering the color around my hairline, where the grays persist the most, followed directions to the T, and made sure no human-error was made. But, this color product just isn’t strong enough for dark brunette, 40 yo, hair. I love the concept of saving money, having good customer service, and easy at-home delivery, but after two separate tries of dying with this color = conclusion is it’s a weak and poor product. Too bad. The company is great, but they really need their chemists to produce a salon-quality worthy hair color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jessica, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (: |