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Custom Color Set
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66,754 Verified Client Reviews |
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HappyGood colour. Keep same for Sept 16/24. 5 times too much colour product. We had to dispose. Thankyou 0 of 0 people found this review helpful. Did you? |
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Very disappointedI hadn't colored my hair in over a year and a half so I decided it was time to go back to red. When I received my order, it became very obvious that nobody had read my color goal notes. I received 2 bottles and was told to do my roots one color and ends another color which seemed a little scary since (like I said) I had no color in my hair so it wasn't as if I was coloring previously colored hair. When I emailed them I got the response of "just use the root color on all the new growth" with no other instructions. Ok...so use one bottle over my whole head for how long? Do I still put it on the roots, time it, then add it to the ends? Called eSalon and was told what to do but the color is completely lackluster. Barely even looks like I colored my hair. Just overall very disappointed and I feel I would have had a better experience going to Sally's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christina, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Same color sentAsk for changes and got the same color :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lauren, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantThis is the fourth time that I have got the same color when I have asked for no red tints I still got the same color each time. So I’m done 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the colorThank you very much for taking time and considering what is the best color for me and not just follow my instructions . The color you suggested is way much more flattering! I am very much happy with the customer service, box presentation and my custom hair color is amazing. 9 of 9 people found this review helpful. Did you? |
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The best!Working with salon has been amazing. Their customer service is tremendous and informative. They are great for listening to what you are looking for and customizing to a tee what's best for you! Hands down the best! 6 of 6 people found this review helpful. Did you? |
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Waste of moneyIt didn’t cover my gray fully. It made my hair super dry. I had high expectations after seeing so much in internet but turned out to be hopeless. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pam, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn’t cover my greyI left it on longer and didn’t cover all my grey very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover my grey at allI just used my personalized color and it did not cover my grey roots at all. I am very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKeri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Orange brassy burntThis was the most upsetting experience I've ever had with dye. Looks nothing like the picture I sent. NO grey coverage. Burned my scalp and now I'm unable to get the orange blotches off my hair. I want to scream and cry. Never again I will use this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Juliet, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |