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Custom Color Set
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66,934 Verified Client Reviews |
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Not consistent over timeI had a pretty annoying experience that my last color made my roots a visibly different color - you could even see the line same as when my roots grown in -just a different color red. This is after I had been using eSalon color with no changes for a while, so it was especially upsetting not to have a consistent experience. The response from customer service was pretty blah too - yeah, your color hasn't changed, and will be the same next time. No acknowledgement that something clearly happened in the quality control area - I didn't really feel they wanted me to continue as a customer with a response that was short and had a feeling of dismissing me. I've colored my own hair off and on for years, and I have liked eSalon, but it's annoying to feel like I can't trust the same color to be mixed every time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! We hope to continue helping you find hair perfection! |
Not as good 2nd time aroundI have used esalon 2x so far. The first time the color wasn't quite right ,but the coverage was amazing. I couldn't believe how long the color covered my gray hair. It lasted almost up until I had to color it again. The 2nd time was not as good. Although they corrected the color nicely, within a week, I could see the color fading already and my gray showing through (not the roots, just existing gray). Not sure why it was so different. I think I even had it on about 5min longer than directed. I will try one more time to see if it was just used error, but I feel like I applied it the same both times. ?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
GingerI wanted a natural looking red, and well I dyed my hair and its brown, light brown, and an orangeish color... disappointed in the results :( Very patchy and not the color I wanted. My hair barely in color at all really and some areas did not change at all. I just wanna fix my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJadelynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Just okayWell it's not as easy as I remember doing when I just bought a box of hair color from the store, plus it keeps getting darker each time I color it. I don't mind having a darker color but I just wanted to go darker gradually over time. I do like the shampoo and conditioner though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HorribleThis turned my hair a dark lavender. I was so embarrassed. Thank goodness by now it has washed out. This is terrible at covering greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAleise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
great colorthe color is as good as a salon. Good coverage 0 of 0 people found this review helpful. Did you? |
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professionally done.. very good customer careI have been using this company for several months. The color I received satisfied me and I am impressed with the customer care when I wanted to change my shades. 0 of 0 people found this review helpful. Did you? |
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Lovely long lasting color, easy to applyThe title says it all. It looks healthy, vibrant, and is exactly what I wanted. 0 of 0 people found this review helpful. Did you? |
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Amazing resultsI was skeptical but I am thrilled with results of eSalon. The kit had everything in it that I needed. 0 of 0 people found this review helpful. Did you? |
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great quality hair colorWhen I received my personalized hair color I was a little skeptical but gave it a try. Wow!! is all I can say. Having it be personalized with my name was a great touch. The instructions were easy to follow and my hair color turned out awesome. So worth it and saves you so much money versus a hair salon. 0 of 0 people found this review helpful. Did you? |