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Custom Color Set
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66,736 Verified Client Reviews |
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The best!Working with salon has been amazing. Their customer service is tremendous and informative. They are great for listening to what you are looking for and customizing to a tee what's best for you! Hands down the best! 6 of 6 people found this review helpful. Did you? |
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Waste of moneyIt didn’t cover my gray fully. It made my hair super dry. I had high expectations after seeing so much in internet but turned out to be hopeless. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pam, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn’t cover my greyI left it on longer and didn’t cover all my grey very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover my grey at allI just used my personalized color and it did not cover my grey roots at all. I am very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKeri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Orange brassy burntThis was the most upsetting experience I've ever had with dye. Looks nothing like the picture I sent. NO grey coverage. Burned my scalp and now I'm unable to get the orange blotches off my hair. I want to scream and cry. Never again I will use this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Juliet, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No change to current colorI was very excited to try this product, however it was quite disappointing. I sent in multiple pictures and gave a description of exactly what I wanted. Everything seemed right when I received my box as well. I followed the directions completely but unfortunately the color came out almost identical to my current color. There was almost no change at all other than a very faint tint of what I wanted. I was in the hopes of going from a light/medium golden brown to a rich auburn shade and unfortunately did not get that. I will say the quality and convenience of this product is amazing but the whole reason I tried it was to get a perfect color match and sadly did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect alternative to the salonI've been using eSalon for about 6 months now and I'm really happy with it. I wanted to colour my hair, but I can't always justify salon prices, but I didn't want to destroy my hair with box dye, either. This is a great in-between. All of the salon quality for half the price. I'm really happy with the results - the colour, the health of my hair and the customer service is all brilliant and I'd definitely recommend! 11 of 11 people found this review helpful. Did you? |
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Great ColourThanks for changing the colour looks really good. 8 of 8 people found this review helpful. Did you? |
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Feeling my age againI absolutely love my color and my stylist is right on with everything so thank you so much for everything... 0 of 0 people found this review helpful. Did you? |
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Great solutionThis is a great solution for those seeking a quick hair dye. The color options are professional and appealing. I'm satisfied with the product; my hair feels smooth and undyed. The presentation is lovely and personalized, and I highly recommend it. I'll certainly reorder. However, the color was darker than expected, resembling a deep brown rather than the anticipated soft chocolate tone. The ash and mahogany nuances were less visible, resulting in a predominantly dark shade. For my next purchase, I'd appreciate a consultation with the colorist to find my ideal shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Roberta! We are sorry to hear your color was darker than expected. Please check your emails, we got back to you. |