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Custom Color Set
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66,736 Verified Client Reviews |
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Same color sentAsk for changes and got the same color :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lauren, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantThis is the fourth time that I have got the same color when I have asked for no red tints I still got the same color each time. So I’m done 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the colorThank you very much for taking time and considering what is the best color for me and not just follow my instructions . The color you suggested is way much more flattering! I am very much happy with the customer service, box presentation and my custom hair color is amazing. 9 of 9 people found this review helpful. Did you? |
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The best!Working with salon has been amazing. Their customer service is tremendous and informative. They are great for listening to what you are looking for and customizing to a tee what's best for you! Hands down the best! 6 of 6 people found this review helpful. Did you? |
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Waste of moneyIt didn’t cover my gray fully. It made my hair super dry. I had high expectations after seeing so much in internet but turned out to be hopeless. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pam, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn’t cover my greyI left it on longer and didn’t cover all my grey very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover my grey at allI just used my personalized color and it did not cover my grey roots at all. I am very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKeri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Orange brassy burntThis was the most upsetting experience I've ever had with dye. Looks nothing like the picture I sent. NO grey coverage. Burned my scalp and now I'm unable to get the orange blotches off my hair. I want to scream and cry. Never again I will use this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Juliet, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No change to current colorI was very excited to try this product, however it was quite disappointing. I sent in multiple pictures and gave a description of exactly what I wanted. Everything seemed right when I received my box as well. I followed the directions completely but unfortunately the color came out almost identical to my current color. There was almost no change at all other than a very faint tint of what I wanted. I was in the hopes of going from a light/medium golden brown to a rich auburn shade and unfortunately did not get that. I will say the quality and convenience of this product is amazing but the whole reason I tried it was to get a perfect color match and sadly did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect alternative to the salonI've been using eSalon for about 6 months now and I'm really happy with it. I wanted to colour my hair, but I can't always justify salon prices, but I didn't want to destroy my hair with box dye, either. This is a great in-between. All of the salon quality for half the price. I'm really happy with the results - the colour, the health of my hair and the customer service is all brilliant and I'd definitely recommend! 11 of 11 people found this review helpful. Did you? |