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Custom Color Set
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66,880 Verified Client Reviews |
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What color is it supposed to beCould you show me a picture of what this should look like!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you for reaching out! We have reached out via email to help resolve your concern. Please let us know if you need further assistance! |
Horrible coverageIt was not salon quality very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
TerribleThis product dried my hair out so bad! Would never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
New formulation beware!I have been loyal to esalon since I found my perfect chocolate brown color back in 2018. However I dyed my hair as usual today and it came out almost black! After some investigation I discovered that: 1.The formula has changed for some reason (I thought it was perfect before- always looked natural and never came out too dark). 2. My colorist changed the color formula without my knowledge or consent! This formula is one step darker than my last formulation, which was perfect. On top of that, the ends refresher now contains brown in it which turned my porous hair nearly black on the ends. I used to LOVE the ends refresher to tone my highlights and keep my hair looking naturally rich and dimensional. Now my hair color is flat and black. Reminds me a bad box dye job. Not cute. What happened!? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I understand there is a pandemic.I am extremely disappointed with the time it takes to ship. I used to get my orders within a couple of days NOW weeks very unhappy I think this is my last order!!!!!!!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShari - We’re truly sorry that the shipping for our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please keep an eye on your inbox for more details. |
Loved my new hair colorThe kit had everything I needed. It was effortless 0 of 0 people found this review helpful. Did you? |
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Love this product!I’ve been using this hair color product for 7 years now and I absolutely love it. I used to go to my hair stylist every 4 weeks to get my roots colored and that was very expensive. Esalon has saved me so much money and I now have the convenience to color at home. 0 of 0 people found this review helpful. Did you? |
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GreatI was nervous to home colour, especially as my hair was natural roots and light blonde high lights. I wanted overall dark blonde. The dye smells quite strong and it wasn't easy to dye the roots then the ends, but the end result was exactly what I wanted. Super happy. 0 of 0 people found this review helpful. Did you? |
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Loved itLoved it! 0 of 0 people found this review helpful. Did you? |
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Great Coverage!I am so happy with my eSalon custom color. The color, gray coverage, and quality is terrific. I’ve been an avid salon goer until eSalon!! 0 of 0 people found this review helpful. Did you? |