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Custom Color Set
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66,736 Verified Client Reviews |
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Great color! CLOSEST EVER to my natural unique color of yesteryear!I am 63 years old & lost my uniquely amazing hair color just weeks after giving birth at age 31. I had separate metallic copper red & bright golden blonde hair mixed together that literally shone in sunlight - & I'd been told by stylists that I had enough thick, wavy hair for 3 women. How blessed I was! So, it was a difficult loss for me. I know I can never reproduce my color completely, as that would require dying each of my blonde hairs & red hairs separately by their difference in textures, but the closest I could find in an all-over hair dye has been increasingly harder to find - strawberry blonde. However, now, thanks to eSalon, I've achieved the CLOSEST I've EVER seen to my natural colors, after 20 + years of trying! Thanks to working with my colorist at eSalon, she kept adjusting my color (without charging me!) until it came out right - a bright, coppery gold that brings out my naturally red-haired person's rosy fair complexion & that helps me feel & look younger. Thanks so much, eSalon! I'm a fan for life! 0 of 0 people found this review helpful. Did you? |
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Not the color I wantedThe color was mostly brown and I wanted red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoriann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can't get this color back to normal now?!I ordered my very first box in January I finally received it after some time and it seemed to be the very perfect color when I did my roots! I was so surprised until I realized it didn't match with the other bottle first . My roots are actually orange-red instead of being the blonde they should be they don't need to be a bleach blonde I don't understand how I got so messed up from the very first one being spot on my roots and then everyone after that has been wrong please fix this!!! I actually liked the products but I really need it to be the right color!! Otherwise company seems legit and if we could get everything right I'd really like to try different products from them but if they can even get my color right then why waste my money on the highlighting kit..... Otherwise it's really convenient that they send all those special little things on the side that makes me want to stay with them as well. I will update As soon as some progress is made!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
lovely process and colorThis was such a nice way to safely color my hair. 6 of 6 people found this review helpful. Did you? |
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Just RightFinally the right shade, love love love it 4 of 5 people found this review helpful. Did you? |
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custom hair colori love this product. The stylist heard my request answered my questions and personalized my color. i have this on auto ship it arrives promptly and my color is beautiful every time. Thank you for all you do. 1 of 1 people found this review helpful. Did you? |
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DisappointedMy hair is dark brown, but had a lot of grey in it. I wanted to get rid of the grey and change the color to Auburn. The stylist chose a Copper color. It wasn’t as bright, but definitely had red tones in it. Instead my hair ended up being dark brown like my original color. No change. Not what I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kathy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I'm shockedI Sent pictures and explained what I was looking for in hair color. To my surprise my colorist changed my color to what she/he thought was best for me. I LOVE IT!!! IT'S A PERFECT SHADE! Thank you and I could be more pleased. 9 of 9 people found this review helpful. Did you? |
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HappyGood colour. Keep same for Sept 16/24. 5 times too much colour product. We had to dispose. Thankyou 0 of 0 people found this review helpful. Did you? |
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Very disappointedI hadn't colored my hair in over a year and a half so I decided it was time to go back to red. When I received my order, it became very obvious that nobody had read my color goal notes. I received 2 bottles and was told to do my roots one color and ends another color which seemed a little scary since (like I said) I had no color in my hair so it wasn't as if I was coloring previously colored hair. When I emailed them I got the response of "just use the root color on all the new growth" with no other instructions. Ok...so use one bottle over my whole head for how long? Do I still put it on the roots, time it, then add it to the ends? Called eSalon and was told what to do but the color is completely lackluster. Barely even looks like I colored my hair. Just overall very disappointed and I feel I would have had a better experience going to Sally's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christina, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |