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Custom Color Set
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66,903 Verified Client Reviews |
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Did not cover my greys at all this time.Not sure what was different this time but did not work at all. I still have all of my grey roots. I followed the instructions exactly, as I always do. The developer seemed a lot thicker this time...not sure if that was the issue. Really disappointed. Don’t know if I will order this again after this experience. In past, had great results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Smell overwhelmingSmell had my eyes watering and stinging. I had to wash out early and I’m not an overly sensitive person. I rinsed out well but the smell still lingers in my hair . Will wash it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Tried the color It wasn't exactly what I wantedThe color came out darker and more red than I expected and wanted. Then within two weeks it turned lighter and more red orange which wasn't the overall look I was going for. I am pale with pink in my skin so it just made my face look more pale. I really wanted to give it a second chance, so they did make my color lighter and changed my directions to help with better gray coverage. But still it only lasted 2 weeks before the color washed off my gray roots and you could see grays when I put my hair up underneath thru out my whole head. So needless to say after the salon where I used to go reopened, I went back to my favorite colorist/stylist and got a different color customed made by her and loved it! and even though its darker than I had my hair before the gray coverage by my colorist in the salon lasts almost 8 weeks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color too dark and hair unmanageableThe color that was sent was too dark making my hair (auburn) look too dark. It looks more Brown than red and all of my natural red is now gone . Additionally I had a very hard time getting a comb through my hair in the shower after using the included shampoo and conditioner. I had to use a ridiculously large amount of my own conditioner in order to just get a comb through my hair to get through the knots, pulling out hair in the process. I was expecting a much better result and I am very disappointed. I have been coloring my own hair here at home using over the counter ,easily.accessible products and have not had this experience using them. I dont want to do this again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorHi, this is the third time I ordered and used the color. While everything is so organized with well written instructions, my experience with covering greys hasn’t been that great. I have greys mostly on front hair line and although I applied throughly per instructions it didn’t do it for me. this is the 2nd time it happened out of 3 times ordered. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSami- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Loved the colorLoved the color and it has not faded anymore than if I had it professionally done. 0 of 0 people found this review helpful. Did you? |
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Very niceLove the colour and easy to apply 0 of 0 people found this review helpful. Did you? |
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Great productI usually get my hair colored at a salon but due to covid-19 my hair stylist is closed. I needed to color my greys so I decided that I would color my hair at home. This product is awesome and I highly recommend it to anybody. They give you step-by-step instructions on how to color your hair so it's easy and very convenient. I am very happy with my hair color. 0 of 0 people found this review helpful. Did you? |
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ThanksThe color was very close to what I wanted, thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need more gray coverageMe gusto mucho el color, pero las canas no se pintaron . Need more gray coverage, 2 days later I had all gray hair like I had not colored it!!! 1 of 2 people found this review helpful. Did you? |