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Custom Color Set
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66,866 Verified Client Reviews |
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A great matchThe color was easy to use and a great match for my skin tone. Close to my original color when I was younger and flattering. 0 of 0 people found this review helpful. Did you? |
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Great colorThis is my 2nd shipment and was much better than first! Id still like my hair not so black but overall much better 0 of 0 people found this review helpful. Did you? |
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PerfectAs a natural redhead, I have a hard time finding a color match. I’ve went to every hair stylist under the sun and rarely walked away pleased. I am so thrilled to have found esalon and the true color match I need to cover my gray roots! 0 of 0 people found this review helpful. Did you? |
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True color matchGood match 0 of 0 people found this review helpful. Did you? |
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Turned out great!Glad I tried it. I had colored my hair too dark, tried a color remover. My hair turned multicolored with spots of brassy orangish colors. I was afraid to try anything else! I saw esalon and thought I’d give it a try. Glad I did!! 0 of 0 people found this review helpful. Did you? |
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Different than the other optionsI started with a different autoship hair color during the winter of last year (pre-corona). My hair dresser had gone away to Ireland for 3 months. Not long after she returned we were struck with quaratine here in the states. So I have been doing this for a while. She is still a very dear friend and I have seen her several times since her return and quaratine has loosened although she hasn't done my hair. Last time she said, "are you still using the same color that you were" I said "no I changed. They only had certain colors to choose from and I just couldn't find one I liked, one was too dark and the next closet seemed too light. But I think this one may not be just right either but it is custom and can be adjusted (and had planned to ask her opinion on what to tell them I needed to have it adjusted correctly)" but her reply was "no this one looks great, then she said " I am sorry but that other didn't. I can see the places in your hair where the color was wrong." So no adjustment needed even though I was still a little leary and nervous that it wasn't 'right' she confirmed that it did in fact look good. So hair dresser approved. 0 of 0 people found this review helpful. Did you? |
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CoverageI found that it doesn’t cover my grey well at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Like the productI like the product but I am still struggling to find the correct color. I have worked with 3 different hair colorists but the color is still not exactly what I want. It pulls red and I want an ashy color. I hope the 4th shipment is what I am looking for. The actual product is very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariann- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out to you to make this right! |
Color only lasted 2 weeksNot happy color only lasted 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not enoughI don’t understand why you think one bottle will cover someone who says they have long thick hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |