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Custom Color Set
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66,866 Verified Client Reviews |
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I've had better coverage from the store bought boxesI was really hoping to love this since I saw such good reviews! My previous color roots are still shining through this color that I was sent(soft blue black). From a distance in dim light you can't see it, but in bright light or sunlight, you see my old black plum color through. I was really hoping for more of the blue tint in this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye out for an email from us shortly. We will be reaching out to you to make this right! |
Great ColorLove the actual color and ease of use. Maybe a bit less packaging would make it more economical friendly. Smaller box and maybe through a little gift in instead. A new shampoo sample or something? 0 of 0 people found this review helpful. Did you? |
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Gray coverageI live your product as it leaves my hair shiny abs soft. It’s just the color is not taking like I had hoped it would. The roots are still too light. I leave it on as you said. My gray must be very persistent in not covering completely. I think leaving the gold out might help. I don’t want dark brown as medium I think it okay and the little bit of mahogany gives it about the right reddish hue. I could take a picture if need be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Subtle color Bad ReactionThe color itself was ok. I thought there would be more purple tint. But there’s not. More reddish than anything. I also had a reaction that I didn’t know was possible. My entire scalp created a rash that itches like crazy. No matter what I tried it wouldn’t help. No clue a bad reaction was possible since I’ve colored my hair many times in a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
Very satisfiedLove my hair color. 0 of 0 people found this review helpful. Did you? |
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PerfectThe color was great 0 of 0 people found this review helpful. Did you? |
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Perfect colorThe color was just as expected. My hair looks great. Thank you! 0 of 0 people found this review helpful. Did you? |
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Color doesn’t lastFirst of all, I want to say I really appreciated the time my Stylist took to give me a call. My stylist actually spent a lot of time explaining why the color I wanted would or wouldn’t work, etc... I love the color she came up with! It is just like we had discussed. However, it doesn’t last long. I’d love some suggestions. Thank You ! 0 of 0 people found this review helpful. Did you? |
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Did not cover my greys at all this time.Not sure what was different this time but did not work at all. I still have all of my grey roots. I followed the instructions exactly, as I always do. The developer seemed a lot thicker this time...not sure if that was the issue. Really disappointed. Don’t know if I will order this again after this experience. In past, had great results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Smell overwhelmingSmell had my eyes watering and stinging. I had to wash out early and I’m not an overly sensitive person. I rinsed out well but the smell still lingers in my hair . Will wash it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |