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Custom Color Set
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66,866 Verified Client Reviews |
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ColorSamantha took care of my color change. It was perfect!! Still very happy with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabatha - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
AwesomeI live the color and my hair feels great. Will never go to salon colorist again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShiela - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
White coverage and orange shadeI liked the packaging and the amount of color was enough to cover all my hair. My hair looks shiny and healthier so I am satisfied with the quality of this hair color.However, My gray roots have not completely covered and faded away after the second time washing. Also I still have the red tone which I’d like to get rid of. I ordered the red neutralizer to help with that but that didn’t help either. I’d like to give this another try but for my next root color I’d like to see if I can get a color that better covers gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
10 stars for my colorist Nicole!After my 3rd order still had me feeling very disappointed and discouraged I didn't know if I was going to attempt a fourth. Since my previous color ending in results that made me live in pony tails because I hated the color so much that really had me second-guessing ordering from Esalon again. but I decided to give them one more try and was most recently had Nicole assist me and she nailed it! She actually seem to take the time to read what I wrote about what I was looking for and what I did not like about my current color and came up with such a pretty chocolate brown that I couldn't be happier with! Loving everything about my color! The only thing I'm not super happy about is the fact that it still seems to be fading fairly quickly even with me following instructions and aftercare tips to a t. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
I love the shine and softness of the resultsUnfortunately I have a lot of natural red in my hair, and esalon does not have an ash tone to bring down the brassiness😏 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
RedThe color turned out more red than I had originally intended, but to be honest I love it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarissa - We’re pleased to hear that you’re enjoying your custom Made For You color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection |
Orange Streaky Hair !!I was shocked by the outcome of your hair coloring. I also sent in another hair review that has all the details. I believe the coloring I wanted was Dark Blonde Cooper with ends refresher. Lets go with that. However I still feel I should receive some kind of adjustment in price for this major mistake. I also sent in pictures, did you receive those too?? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hot rootsNot sure if I accidentally switched, but I have hot roots. I ordered the next round right away to hopefully fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I was expectingI wanted more violet & didn't happen. So stopping future order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorDon't like color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |