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Custom Color Set
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66,736 Verified Client Reviews |
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Got it rightThank you for darkening the color just enough to color my grays hair but keep me with the color I love. 3 of 3 people found this review helpful. Did you? |
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Perfect colorMy second shipment needed a little adjustment and they got it right. I love my color, thank you! 0 of 0 people found this review helpful. Did you? |
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Color was perfectCould have used just a little more to pull through the ends. Really liked that it didn’t have a very strong smell. Haven’t washed it for the first time yet to see how it holds. 0 of 0 people found this review helpful. Did you? |
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Harsh on hair and made my hair brassyI've been using another at home brand and recently the quality had gone a bit downhill so I thought I'd try this. I've done 3 root colorings and I've found this product to be really harsh on my hair, it feels like straw now, and leaves my hair brassy after about 1 week. I specifically listed that I don't want that when choosing my color but it's just not a good product. I'm canceling future orders and switching bc this is not it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Anne, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color is great but...It didn't cover my gray roots, I colored my hair yesterday with the product you sent me, but had to run to the store and get a color to cover my roots, it was too much for me. Come to think about it I dnt think I was asked about gray coverage!! I wasn't too happy about this! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Bridget, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I’M IN LOVE!!!I just used this hair colour for the first time and I love it!!! The colour was perfect, my hair feels soft and looks beautiful!! I will definitely be reordering!! 6 of 6 people found this review helpful. Did you? |
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ColorThe product is amazing I can’t give it low marks it’s beautiful I just haven’t found the right color for me yet. I was hoping this last one would be it since I have a major life changing event and wanted my hair perfect. It’s not but it’s pretty 4 of 4 people found this review helpful. Did you? |
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Perfect shade!The customization is awesomely perfect! Especially to get it right without an in-person consultation. 3 of 3 people found this review helpful. Did you? |
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Gray issuesThe color looks great. However the gray did not take. All my gray is still there. I left the color on for the prolong time. I played it on thick and was not shy with the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Amazing resultThis hair color is fantastic! It leaves hair soft and shiny while providing complete coverage for grey hair. The customer service is exceptional, working closely with you to achieve the perfect result 4 of 4 people found this review helpful. Did you? |