66,689 Verified Client Reviews |
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Love Love Love It!So easy to order and update the color changes with a stylist. I wish I would have done this so much sooner - it's a life saver and has allowed me to have more time and money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimbra - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Makes it so easyI have been coloring my hair for a long time and this makes it so easy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Nice colorI was pleasantly surprised that the color was just right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your color! We look forward to the next opportunity to delight you! |
Love my color!I had never colored my own hair before the pandemic. Previously I spent a lot of money and time at the salon maintaining my blonde-copper-red hair from encroaching gray strands. eSalon worked with me until we achieved the same color. I am thrilled with the results and the money I am saving. Thank you eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
I had high hopesI’d heard such wonderful things about esalon, yet after numerous emails, me sending in notes with pictures, color adjustments and a long phone call, I still end up with rust orange roots every time, and I’ve had to purchase many of esalon’s tint rinses and toning masks each time. I made it clear from the beginning I was used to going to the salon and knew nothing about hair, but I needed to cover my regrowth once COVID-19 arrived. My natural hair color was coming in with greys, and since I knew I couldn’t learn to do highlights🤪, I was just trying to touch up the roots and grow out my highlights. Yet every time I follow the instructions and get carrot like roots. The response from esalon has just been another color adjustment each time with no explanation or effort to fix things. The toning mask won’t even help. I have no confidence in trying the next color adjustment from them. I’m really sad because my hair looks awful and I feel self-conscious, plus disappointment that I’ve spent a significant amount of money on this. I will say that I think their shampoos and conditioners are fantastic. Excellent for color-treated hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Always greatEverything I need for good results. Now all I need is a set of eyes and hands behind me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThanks so much for your feedback, ! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great colour & contentsI really liked the colour. I also really liked the smell of the conditioner which is a plus but the condition of hair afterwards didn't feel as nice as previous box dyes i've used. I would like to continue but feel for the price and considering i have long thick hair i would want/need two lots of the colour everytime not just the first time 0 of 0 people found this review helpful. Did you? |
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awfulturned my roots ginger and darkened all of my hair even when i followed the instructions clearly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMISS ELLA M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help. |
Doesn’t cover grays wellI paid special attention to the grays that frame my face. After coloring I still had grays popping through. After a couple washings, more gray was visible. I’ve had better luck with $3 box at drugstore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color barely changedI have the darkest brown hair and wanted to make my hair color lighter to the medium brown. Unfortunately, after the following the instructions exactly as is, my hair color barely changed. It is only very slightly lighter than my original color and you can only see it in the light. People don't even know I dyed my hair. I am quite disappointed with the color result. The texture of my hair feels good though but this did cause me to get dandruff which I haven't had in many years. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |