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Custom Color Set
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66,689 Verified Client Reviews |
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Fabulous color!This product leaves your hair feeling soft and does not build up on the ends like some I have used! The color does not dry out your hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Irene, We're so happy to hear that you're enjoying your custom Light Brown (Mahogany) color! We truly value your feedback and look forward to hearing from you again in the future. |
Love itPerfect color great coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Connie, We're so happy to hear that you're enjoying your custom Light Blonde color! We truly value your feedback and look forward to hearing from you again in the future. |
Great coverageLove E-Salon. As professional as it gets without visiting a salon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Cover greysIt did a ok job covering the greys. I’m not sure if I applied enough on but it seemed to go away quickly. Easy to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Great to work withUnderstood the color that I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Easy process and more accurate color this time aroundThe customer service was awesome. They sent me an email inquiring if my order was received (it was not) then they proceeded to send me a replacement since it had been lost. The color was adjusted this time to a darker shade and this time the color was much more accurately matched to my natural color. I notice that after about a week I can see some grey hair (not roots) visible. I am not sure if grays are tricky to take up the color or I am not saturating them enough (even though I feel like I am super saturating the grey area). I am going to try and be more particular about the application and see what happens. I also love the shampoo and conditioner provided. It makes my hair so silky smooth. I am considering trying the root cover products and ordering the shampoo and conditioner next. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jennifer, We're thrilled to hear that you're enjoying your custom Dark Brown color. We look forward to our next opportunity to delight you! |
Not enough productI have thick hair and sent in my pic but did not have enough color to cover my greys. I did like the golden brown color but wish it was a little lighter of a brown. It was just covering my roots and just looking at what they sent I knew it wouldn't be enough! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DARKI was hoping to lighten my hair from the last product but this came out darker. It still makes my hair feel soft but I do not care for the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color didn’t last for more than 3 shampoos. There is no more color in my roots. I have to color again after 2 weeks Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray hair at templesI leave the color on temple area first and longer than the rest of my hair. My hair color is the correct one,however, I have distinct lighter areas around the temple. This does not blend. When I go for a pro color the gray is always covered and they do not even bother to leave the color on longer around the temples. This formula is supposed to be a pro based one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |