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Custom Color Set
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66,689 Verified Client Reviews |
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Fantastic!Even my hairdresser loves my color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTherese- We're so happy to hear that you're enjoying your eSalon color! We truly value your feedback and look forward to hearing from you again in the future. |
Easy to useI got the kit in, I was very interested and impressed by it. Even though I have prior experience in this industry I wanted to go step by step with the instructions I was given and the supplies so I could give my friends my honest opinion of the product. Love that the product was a bit on the thicker side so if you wanted to apply it by bottle it wouldn't get everywhere. I did everything by the pamphlet, my hair is softer, shinier but I was expecting my hair to be a bit darker with violet tint, nope its the same color. I would recommend this product though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you so much for sharing your feedback with us, Jennifer! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
For one year it was great, then for the last two orders not so muchIn the beginning it was great. A year later, two orders with problems and no offer to fix the issue. Too much competition not to go elsewhere. Sorry eSalon, but I had to go elsewhere, you basically pushed me out the door. A free color would have gone a long way to correct my issue, but you only offered when I left. Time for new things. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthialynn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a successColor itself was okay, there was one color given to use on both roots and ends so the result seemed flat without the natural variation of lighter ends. Entire purpose of coloring hair was to cover grays, the were not covered at all and seem to stand out more against the flat coloring of surrounding hair. I will seek support and update review accordingly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThe color did not cover the grey the way I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't do a thing to my hair.I did everything according to the directions and it gave me no change at all it's like I wasted my time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order never deliveredI can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada, Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue. This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can't tell a differenceI was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Please stop my subscription. PleaseI being trying to stop the subscription so many times. Look like nobody is following my request. Please don’t sen it any more. Please stop 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorI love my custom color set and have been using it for several years now. I have naturally dark auburn hair, but have started getting a little white hair here and there. The colorist worked with me to help me get the best match to my natural auburn and now a root touch up every few months keep my hair looking great. Even better my hair stylist is impress with the color and thinks it look 100% natural. 34 of 41 people found this review helpful. Did you? |