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Custom Color Set
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66,793 Verified Client Reviews |
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Hair colorI didn't like it didn't turn out like the picture. Thank u Kristina Humphreys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium brown copperCoverage was great just a little too much red for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very brassyAfter 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy... Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR! I will not be trusting esalon with my blonde colors again... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wanted a lighter resultThe dark blond color made my hair medium brown , way too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with hair colorI was and am not happy with color. I turned off my auto ship and my account. The color was nothing like the picture it was darker than picture the red cast and gray came back about 2 weeks later. I asked about a filler the stylist said she did not think I needed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great grey coverCovered grey very well... But it was color is too red! Lighter shade of strawberry needed my hair is blonde with red not red with blonde. Golden blonde is too pale not enough red... have had much difficulty getting correct color to match my hair. It is not pink. Not red. But blonde with red... often mistaken for red head in sunlight but definitely strawberry blonde... light. Maybe try again to match color. Just a shade lighter red than you sent this past time... I know color is hard to match. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesley- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
color disappointmentterrible color it looks like a washed out light brown. I have a medium reddish brown color with copper highlights . not satisfied am appalled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Horrible!!! Horrible!!! Horrible!!!Color is supposed to be a dark blonde / light brown but it came out BRIGHT ORANGE!!! I’m in tears! It looks terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
First time dyeing at home- LOVE MY HAIRWas absolutely terrified to dye my hair by myself after hearing so many horror stories and my mom telling me her stylist “strongly recommended against it.” But honestly, I’m a graduate student and the salon costs were becoming too much for my poor pockets. Lol I knew I needed to find a cheaper option. After watching Brad’s YouTube video on esalon, I felt more comfortable about doing it. Boy am I glad! I love my hair so much!!!! (And it was honestly fun doing it) Also shout out to the customer service team. Thankful to them for answering all 193172838 of my emails about the process. 17 of 20 people found this review helpful. Did you? |
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AMAZING!!Honestly I am not one to write reviews even when I do like a product but I will say this forget spending tons of money at a salon these hair products and hair dye is absolutely amazing I just finished dying my hair then styled it and it is exactly what I wanted I will recommend this to everyone! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |