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Custom Color Set
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66,689 Verified Client Reviews |
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Natural lookingSo I naturally have red-copper colored hair. Started going white in spots. Went to Aveda salons twice and my hair came out wierd colors that do not exist in the real world. I like this color except it did not cover the white hairs and the I almost passed out from the ammonia smell in the shower even with the vents all going. The smell was SO strong. Yuck. Maybe my white haira are too course and hopeless. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBuffy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI bought the suggested color which is a dark auburn based on what used to be my natural color. I enjoyed the packaging and personalized instruction but the color was off. It was a bit to magenta for my liking. I wish that I could just pick what I wanted and not given a range of what you thought I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Personalized productI like the packaging, it has my name on it. I immediately did the skin testing unfortunately bumps were formed in the testing area so i cannot color as advised in the kit. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re truly sorry to hear that you experienced an reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
Fall outMy hair doesn't like this product. I like the color. My hair comes out in globs. I have thin hair already. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichael - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Quality is goneI loved your products when I started with you, but each thing you have changed over the years has been in the wrong direction. The shampoo is no good the condition is worse. I was willing to go with gloves that were terrible but the product change you made on the color is the last straw. The product would not come out of the bottle and I had to shake it out in my all white bathroom. It was so thick and the bottle was so poor that I could get it out. Yes I did cut the tip off. I have never been in such a mess.Cancel my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
colordoes not color evenly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's alright!After a week of coloring the cover starts to fade away especially gray area. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKhamphanh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
New colorEsalon, you nailed it this time! Color blended beautifully roots to ends! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Perfect color every time.As always the team at eSalon send all the tools you need to color your hair in the comfort of your own home. The products are high quality, cover stubborn gray, and the instructions are complete with steps for prep, how to section and color your roots/hair, followed with instructions on how to ensure you have shine added to the beautiful color they provided based on your selection. I love these folks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Orange hair when light good for darkMy hair pulls red, and all shades even dark give my hair brassy tone. Went a pretty dark brown and the color is good. Even though wasn’t happy with orange hair gave more stars because they have great customer service and great products. Love the shampoo/conditioner and cowash, heat spray, and love the samples they throw in sometimes. Update- I hate coloring my hair at home but this is the best I have found out their for my hair. I have used other online colors as well as 4 different brands at Sally’s. This still covers my grey better. 0 of 0 people found this review helpful. Did you? |