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Custom Color Set
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66,793 Verified Client Reviews |
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Turned my hair copper red :(The color I ordered was supposed to be a medium ash blonde. It barely changed my ends and my roots turned copper red 😩😩😩 it’s awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too lightI will need the root touch up color darker next time. It was too light for my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong BaseI wanted to give this a higher rating. The stylist I spoke with seemed to be in point, unfortunately the base was not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t work..This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst color everThe kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not as good as previous shipmentsThe kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I loved the personal touchColour goes on well and covers all grey. My hair was so shiny and soft. The product doesn't leave a strong odour. Im very happy with the results. Beautifully presented and arrived quickly. 0 of 0 people found this review helpful. Did you? |
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Very niceIt’s much better now! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Absolutely blown away by the colourHaving used off the shelf colours during lockdown my hair looked brassy and dry, having seen e salon I thought give it a try, and o my goodness it’s superb the colour and shine is wonderful, it so natural looking, everything that came in the box was quality from the gloves to the shampoo and conditioner, if your hesitating don’t just be honest with your colours , it’s absolutely fabulous 0 of 0 people found this review helpful. Did you? |
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Best colour everI started colouring my hair 3 years ago with cheap supermarkets dyes but my hair would either go bright orange or too dark as I'm natural medium to dark blond but wanted a lighter colour. I almost gave up until I tried e salon colour now I won't use any other colour, my hair goes perfect colour every time and no orange in sight it's so easy to use and doesn't sting or smell just perfect colour 0 of 0 people found this review helpful. Did you? |