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Custom Color Set
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66,689 Verified Client Reviews |
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Color too dark!Between my last set and this one, I requested that the color make up be changed. I received an email stating that the next one would be the new percentages. Unfortunately, I did not realize that this most recent set was still the old combo. I am disappointed in the color, but I still like the basic product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color shown in the sample photo.I love the idea of Esalon, but unfortunately the color of my hair now looks nothing like the sample photo. I chose the Natural Ash wanting to get rid of the brassiness. Now my whole head of hair is a brassy copper, not natural ash. I did buy the tint rinse and have used it. I could imagine the horrible brassy color before using the tint rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not receiveI cannot find where to cancel. I did not receive my last order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure if I'd do it againI loved te kit and the how organized and detailed the instructions were. Because I'm not the most talented person when it comes to hair, it took me a while to do it and it was big mess. Also, it did not cover all my gray hair ;( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still pulled redbetter than the last one but pulled too red and darker than I'd like. Would like to adjust next time again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the chocolate and mahogany and will keep it for goodLove chocolate and mahogany and will keep for good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We're so happy to hear that you're enjoying your custom eSalon color! We truly value your feedback and look forward to hearing from you again in the future. |
Absolutely seamless!I can't tell where the old ends, the new begins, and it all looks completely natural. I love it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Natural!This colour match is amazing! My hair looks like my natural hair colour plus the shine is gorgeous! Thank you salon for doing such a great job on my colour match! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrancess- We’re pleased to hear that you’re enjoying your eSalon color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Colour like you stepped out of a salonThe application is easy. The organized quit is fabulous. It covers stubborn white hair. Leaves my hair looking gorgeous! 1. Draw back strong chemical smell. Recommend ventilating room in which you are using as a place to do the activity of colour application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAliria- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Custom reviewI love my eSalon colour this is my second colour and I have not been disappointed people always say my hair has a lovely shine even though it is badly needing a trim as we went into level 4 2 days before I was due to get it cut. 0 of 0 people found this review helpful. Did you? |