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Custom Color Set
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66,689 Verified Client Reviews |
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Last colorMy last hair color was beautiful still having trouble covering gray at temples but otherwise loved the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good hair colorI like the color. A little difficult to follow instructions to color the roots when my hair is very thick and in many layers. End result is good, though. Please send another applicator brush with next order. I kept it from the first order, but wasn't able to find it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerri - We’re pleased to hear that you’re enjoying your custom color results! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
2nd timeWell the 1st color I received did an amazing job. Great color easy instructions. This 2nd order again easy instructions, but the color didn't seem to "stick" as well. The gray areas were lighter and after a few weeks I need to color again...will try again but hope for better results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWensday- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorI didn't like it didn't turn out like the picture. Thank u Kristina Humphreys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium brown copperCoverage was great just a little too much red for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very brassyAfter 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy... Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR! I will not be trusting esalon with my blonde colors again... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wanted a lighter resultThe dark blond color made my hair medium brown , way too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with hair colorI was and am not happy with color. I turned off my auto ship and my account. The color was nothing like the picture it was darker than picture the red cast and gray came back about 2 weeks later. I asked about a filler the stylist said she did not think I needed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great grey coverCovered grey very well... But it was color is too red! Lighter shade of strawberry needed my hair is blonde with red not red with blonde. Golden blonde is too pale not enough red... have had much difficulty getting correct color to match my hair. It is not pink. Not red. But blonde with red... often mistaken for red head in sunlight but definitely strawberry blonde... light. Maybe try again to match color. Just a shade lighter red than you sent this past time... I know color is hard to match. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesley- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
color disappointmentterrible color it looks like a washed out light brown. I have a medium reddish brown color with copper highlights . not satisfied am appalled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |