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Custom Color Set
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66,793 Verified Client Reviews |
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Dried out hairI color my hair fairly often. I do it all at home and have gotten pretty good about it. One of my bottles leaked upon shipment and customer service was great about shipping a replacement. However I am impatient and wanted to try it. One bottle should be more then enough I thought. I asked for dark brown to cover crayon red. It turned out almost ash black and so dry. I lost a ton of hair upon rinsing. Mind you, my hair has been thru so many colors I know about how much I lose. I lost more with this color then when I went platinum blond. And that was rough for my hair. The smell was horrible and one bottle was not enough for all my hair. I have used box color, and one box usually does it with some left over. Never have I experienced such an awful smelling color with the exception of bleach. So now I have mostly ash black dry as can be hair. It seems more damaged then before I aimed to go back to natural colors. My pink, platinum and crayon reds have produced healthier hair. It is sad that box dye would have been a better choice for me. I will be using the replacement bottle to fill in the parts of hair that went uncolored during the first attempt because the color "should" be an exact match. Hopefully it does not dry out anymore then I have experienced. Hopefully it'll fade close to my natural color and I can get it healthy again. I will not be recommending this even though customer service was very quick and helpful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRenata - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not a good colorI did not like the color and it faded too fast. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New Process Did Not Work2 days after using this new 2 step process the gray returned. Did not cover, did not work. Waste of time and money. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedI followed the directions exactly. My medium brown with pearl is kind of a dull dark brown. I wanted a cool dark red. My scalp is purple. I don't know what happen with this but it's all wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my greyIt did not cover my grey and was not the color that was picture 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greyHello! This is my third time using esalon. The last two colorings were great, but this one didn’t cover any of my grey. :( I’ll have to buy color at the drug store now just to be able to try to cover it up. So sad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love my colorVery beautiful color and coverage. My hair is shiny and soft . Easy to apply and do your self . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
I love using the products.I find the products easy to use and long lasting. I have not needed to use this last shipment as of today. I find that I don't need to color as often as I was before using the your products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobbin- Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your eSalon color. We look forward to the next opportunity to delight you! |
Thank youI just want to say a big THANK YOU to my specialist colour Tamara. My new hair colour looks amazing! 0 of 0 people found this review helpful. Did you? |
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True to color!Love esalon, love this “cocktail” for my hair. Color is true and lasts longer than some expensive salon color jobs Ive had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |