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Custom Color Set
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66,689 Verified Client Reviews |
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Love my color but dried my hair outI absolutely love my color but the coloring process dried my hair out very badly. I have done multiple moisturizing treatments and it is much better now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you, Arinn. |
Better than other competitorsI tried MR it was nice at first but color faded fast. Don’t waste your time or money. Tried esalon now I have subscription. Beautiful color that last especially great to cover gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe are thrilled to hear you are enjoying your Custom Color Set, Maria! We look forward to hearing more feedback from you in the future! |
Smell too strongThe color was good but I almost passed out twice from the chemical smell. If the chemicals are that strong what is it doing to my skin and hair? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsArlene - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details. |
TOO DARKI was hoping this would be a chocalte brown, but my roots are almost black and hair is very dark brown, disappointing 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
WrongI asked for mulberry burgundy and ended up with chocolate brown. I’ve had red hair 25 years and now suddenly I have brown hair. Not happy. I’ve been using esalon since 2015. In the last year and a half (maybe a bit longer), the color formulas are not good. I asked for rich red and I get joker red with strawberry blond roots. I ask for burgundy, I get reddish brown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Original Covered Better & Lasted LongerThere were two bottles this time. The one for the roots seemed a lighter cover and isn't lasting as long as when I used to just get one bottle. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSonja - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was okay.The color was perfect for my ends and darkened my hair beautifully, but I feel like the color did not cover my roots well. It did a great job blending away the few greys I did have, which was wonderful, but I could still visibly see a color difference in the growth of roots from my past professional salon visit. I always like to have my color be rich and slightly darker than my natural color, and it definitely picked up on my ends, but did not properly lift on my roots. Overall, it looks nice, but I am disappointed about my roots. I was really looking for that deep blue-black color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a color match too yuckNeeded a blinder color like L’Oréal extra light blonde... totally not a color match not happy at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI ordered dark blonde, cool beige. My hair turned orange on top. Also, a chunk of my hair fell out in the shower. I really wanted this to work, but it just didn't. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No color change at allThe color did not cover any gray or even change the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |