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Custom Color Set
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66,689 Verified Client Reviews |
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Packaging spot on but everything else has been utterly awfulI had read that there was a personal discussion with a colourist before you decided on the best colour for your wants/need. I left a photo and a little note, expecting a discussion before choosing but instead received an email saying that my colour has already been dispatched - colours I hadn't chosen at all.... Despite these initial issues I decided to go ahead with colouring. The packaging was amazing, really thorough and well designed and even little things like a sticker to attach the instructions on the wall - genius! Unfortunately though, my hair has ended up exactly the same colour it was before I dyed it. They had sent me a "darkest brown" plumy colour for my roots fading into a bright violet colour. Even though the dye itself looked a a nice bright colour my hair is still brown - even with it’s mouse brown tinge still - definitely not “darkest brown” and certainly no red or purple. It also feels brittle (I lost quite a lot in the shower!) and straw-like. I feel totally disappointed after having such high hopes from reviews and seeing the awesome packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaty R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Almost thereThe color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not SatisfiedThe kit was very well set up I like the tools and all the details how ever the root color did not work and my roots are still brown instead of black like the color they are supposed to be dyed. I love the smell of all the products but did not get the out come I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaimie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not go as planned.I ended up with mouse brown hair, and I’m a natural auburn. I ordered something to bring out the red more. So how did I get this terrible brown? 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color as expectedThe color was hardly black, as well as not having any blue tones whatsoever. Hoping this can be fixed. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love it!Received my kit a few days ago. Finally had time to colour my hair today. I love the colour and my hair feels great too. I was a little concerned about all the different steps but followed them meticulously, well worth it. Great even colour which amazed me given the starting colour of my hair. Thank you so much. My hair had me in tears last week, now I am all smiles. 10 of 12 people found this review helpful. Did you? |
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Just fabulous .Just fabulous . And the services and kindness of the workers are just SUPER 0 of 0 people found this review helpful. Did you? |
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My colorMy color was amazing. Easy to apply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kristin, We're so happy to hear that you're enjoying your custom Dark Brown (Mahogany) color! We truly value your feedback and look forward to hearing from you again in the future. |
Love itFirst try and I love it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Maria, We're thrilled to hear that you're enjoying your custom Med Blonde (Ash) color. We look forward to our next opportunity to delight you! |
BrilliantWill be reordering love it 0 of 0 people found this review helpful. Did you? |