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Custom Color Set
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66,689 Verified Client Reviews |
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Very happy and good experienceEsalon's products and hair color are spot on. The directions are easy to use and product is easy to apply. For a first time home hair color rookie, I couldn't be happier with my experience. The colorists are very responsive as well when selecting your next color and seeing if any changes are needed. The videos are also very helpful for do it yourself directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Gorgeous colorLove this hair color,can't ever go wrong. Gorgeous color for months on end. !!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Vibrant Redhead and loving it !I love eSalon! I received my first color kit 3 weeks ago and I love the results!. My gray is covered and the refresh for my ends gave a vibrant sassy Copper red. I am so happy and can't wait to get my next kit. The kit came elegantly packaged with everything I needed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
BrilliantFast delivery, great grey coverage, overall excellent. 0 of 0 people found this review helpful. Did you? |
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Love the idea but...Quiz/questions were okay. Packaging was cute and the kit arrived quickly. I was a little leary about the color actually being what I wanted because the color I really wanted was grayed out when it got to the final color screen on the quiz. Apparently the colorist didn’t think my hair could go that color even though it already pretty much is? So I choose the next closest color. I was even more hesitant when I saw they sent 15 volume bleach. I have natural red/strawberry blonde undertones and everyone knows redheads are hard to lift. I was again even more hesitant when I mixed the color but by this point I figured oh well, might as well just go for it....well, unfortunately it did nothing my roots didn’t lift at all and they are exactly the same color. So it looks like I will be making an appointment for the salon in a few weeks after all. Such a bummer! This is a great concept for someone whose hair is easy to color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRacheal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom Color setI do want to go with a lighter shade next time. I did choose the dark brown & that's what I got. I want to tone it down for next order. Maybe a medium ash brown. I will need to look at the colors again. Also, send an updated photo when I style my hair now! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedHave 2 totally different colors in my hair now. I get better results from a box dye. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HATE ITHate is a strong word, yet I find myself mortified at my hair color. Prior to coloring, I sent pictures, asked questions and received no response. The color is absolutely wrong...no where near what I requested or was shown Angry. Disappointed. I can't wait to see how much it will cost to fix this heinous color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Packaging spot on but everything else has been utterly awfulI had read that there was a personal discussion with a colourist before you decided on the best colour for your wants/need. I left a photo and a little note, expecting a discussion before choosing but instead received an email saying that my colour has already been dispatched - colours I hadn't chosen at all.... Despite these initial issues I decided to go ahead with colouring. The packaging was amazing, really thorough and well designed and even little things like a sticker to attach the instructions on the wall - genius! Unfortunately though, my hair has ended up exactly the same colour it was before I dyed it. They had sent me a "darkest brown" plumy colour for my roots fading into a bright violet colour. Even though the dye itself looked a a nice bright colour my hair is still brown - even with it’s mouse brown tinge still - definitely not “darkest brown” and certainly no red or purple. It also feels brittle (I lost quite a lot in the shower!) and straw-like. I feel totally disappointed after having such high hopes from reviews and seeing the awesome packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaty R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Almost thereThe color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |