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Custom Color Set
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66,754 Verified Client Reviews |
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Love itThe colour is great. My hair is soft and my roots aren't grey anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re pleased to hear that you’re enjoying your eSalon color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Amazing formula that actually covers gray hair!I was using another online service and it failed to cover my grays! Every time I tried to talk to them about this they just recommended I go darker and darker because that would totally work to cover my silver hairs that I’ve had since I was 20! So goodbye MR and hello Esalon! This is actually a mixture made for my hair and I was astonished by the short amount of time it took to fully color my hair! I am so happy to have control over my color so that I can keep my hair the color I like without sacrificing gray coverage!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrynnah - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Finally colored my hair.So my daughter colored my hair from a kit I ordered online. It's custom made by answering questions. By picking out what type of tones you like to match your skin, eyes, age and even personality! Warm, cool, dark, lite ect. Kit has everything included. So for those of you who don't want to go out and about. And are bold enough to color at home this is for you! It's called ...esalon.. I'll let you know how it works out as time goes by! Wow. Check out the reviews on my Facebook! Robin Dwyer-Terchowitz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great productThis hair coloring product doesn’t cause dryness to my hair. The color is long lasting and looks fresh till the next coloring cycle about one and a half months later. I think the product smells amazing and so does my hair after I use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMLAG - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future! |
Good color but my hair felt dryI usually just do my roots. All over color Only twice a year. The color was nice and I liked the packaging. My hair didn’t feel soft and shiny after 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAndi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great hair color, problems with shippingI really like the hair color and the support I have had with getting it right. But I have had a terrible time with shipping. Two of my orders have been "lost" in the shipping process. I live between two different states, but I have been very clear and have had confirmation of the address for my orders. Yet, the ones going to Houston just don't get there. It has made it very inconvenient to have my hair colored consistently, the way I like it. I don't know what to do. As of now, I still have one lost in the mail and the replacement has not made it in over a week. I keep contacting them. I still don’t have my color after 15 days. No one answers my messages for customer support. I have written a number of them and all I get back is a canned email saying someone will get back to me as soon as possible. There is supposedly a number to call “only if you need help right away”, which is odd. It does not even allow time to leave a name and phone number before it disconnects. Don’t even dream of talking to someone. I have tried and tried to reach someone for help. I’m tired of it. I still want the color that has been charged to me. Then I believe it’s time to go to Madison Reed. There is a lack of support, communication, and general caring here. Maybe they were inundated with orders during the pandemic, but they have had time to adjust now. I recommend going elsewhere. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayReally disappointed! My roots were lighter than my hair and the color is dull. My hair feels like straw. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what expectedThe color is pretty but its too dark. Waiting on a reply now to see how this will be handled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatina - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order never arrivedI was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
shadeI thought the color would have been blonder than it is, its pretty just not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |