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Custom Color Set
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66,754 Verified Client Reviews |
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Graying too quicklyI've had grey hair since i was 20, Tried so many brands and hoped this product would help tone it down some for a while, but, before the second week after coloring, here they come showing their grey heads. What to do! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has already reached out via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Great experienceMy hair is 100% gray. I have used all kinds of hair coloring for over 20 years. I have to color my hair every 3 weeks. So my hair used to get dry from salyes produced so I decided to go to a salon but soon found out that I'm spending a fortune on my hair s the first time a went to the last one salon she charged me $270 for a hair cut color and high light then $110 every 3 weeks for a touch up the roots plus the tip and the products that they convince you to buy. It's not that I can't afford to pay that much, but I felt guilty to spend all that money while the country is in crisis and people are losing their jobs and felt like $110 can be a grocery for a week for a family. My experience with E Salone coloring is amazing. The color matches amazingly; the outcome is exactly like the salon. Thank you, E salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Ameneh! Thank you for your feedback, and we are truly so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
did not receive my conditionergreat product but my last order was missing conditioner!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Much Better MatchThis is the second adjustment I made to my hair color. I thought it was going to be too dark again but after shampooing and drying it matched quite well. I got the demi-permanent. It was ok but really didn't cover the grey by my ears. But for a demi-permanent it last a lot longer then most store brands. 0 of 0 people found this review helpful. Did you? |
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Very disappointed!I used the colour yesterday and emailed you my disappointment with photos of the result! I am mortified the colour is so dark after sending in a picture and having a consultation....I only left the colour on for 6 minutes because I could see how dark the colour was! I told the consultant this is what I was worried about.....what can be done to correct this ASAP! I have not had a reply following my update yesterday! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Makes my hair fall outEvery time I use this I lose a lot of hair. Not worth it to cover the greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Did not coverI am disappointed in the hair color this time. It did not cover my roots. Ny hair is super thick and really long. I feel it was a waste of money and color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Warm beige is really dark brownWarm beige is really a very dark brown, even after sending photo of my hair colour I was sent colour that has considerably darkened my colour,warm beige would suggest a lighter shade of brown not a darker shade of brown to black, very lucky I brought colour down the lengths as I had only ordered for roots and would have been left with a ridiculous dark colour on half my head of hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFi P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unfortunately without the required PEARL NEUTRALIZER this turned my hair orange.Requested PEARL - specifically PEARL - to be added. It was not. my hair is orange. Need to now have it professionally done....nd of course have to wait for the salmon I used to go to before COVID to open. So I have a professional presence with orange hair. I am beyond upset. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Love the system-not the colorWell the system is great and easy to follow. My hair feels amazing. But the color was not what I had hoped for. I am looking for a vibrant but natural ginger color. I ended up with what feels like light brown hair with maybe a hint of auburn in the sun. I was soo excited. But now im holding back tears. Though the color is not bad in anyway, it is not at all what I was trying to achieve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |