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Custom Color Set
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66,655 Verified Client Reviews |
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DisappointedThe color isn’t as I expected it is just slightly darker then what I had before and not at all violet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleI did everything to the T and I'm very unsatisfied. My hair color washes out with every shampoo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Doesn’t Cover resilient GraysThe color is great and I luv the custom feeling when opening my box every month - color doesn’t cover my resilient grays after 1 hour of processing which is frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Roots don’t matchMy roots are a very pretty red and the ends or dull and don’t match 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Feel unheardI have repeatedly said that my hair is more of an ash color. I have a lot of ash in my hair. But every time I get a color set from here, I end up with extremely brassy/reddish color in my hair. I will say I got a bit better gray coverage than last time, but am no where NEAR my normal color. Given the better gray coverage, I'm happier than the first time I tried this but wish I could get this colorist to hear what I'm saying because I don't want to be a redhead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair didn’t change not even a little.I didn’t like this at all. My hair had no change, even when they told me it was going to be two tones lighter than my natural hair. I didn’t have any old dye or anything for it to not reach the color. I’m very unhappy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Became red too fastWhen I chose the color I added a note stating that my color usually gets red and I hate it. I want an ash tone. After the first wash the color faded and became super red again. I chose an ash tone in medium brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tint rinseReally love this product it has a nice fragrance and foams up really well.The results are beautiful giving a glossy shine whilst keeping my red colour healthy and vibrant.A nourishing hydrating shampoo. 0 of 0 people found this review helpful. Did you? |
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AwesomeVery easy to apply. The instructions were easy to follow too. Love the colour. 0 of 0 people found this review helpful. Did you? |
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FantasticSo easy to use and very gentle on my hair . Gorgeous colour. 0 of 0 people found this review helpful. Did you? |