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Custom Color Set
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66,754 Verified Client Reviews |
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Awful colourColour was darker than my roots. Looked black. Only left on for ten minutes and hair in good condition. Very disappointing. Will take a long time to wash out as permanent. When will Esalon start seeking semi permanent in the UK? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate H.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair BLACKI followed the instructions meticulously and the end results was black hair. OMG, I was very disappointed. I was traveling out the town the next day to see family and had to figure something out. Had to go on line to find a remedy to lighen my hair. The remedy worked but now my hair is fried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It didn't match my roots.It doesn't match my hair or roots. I need to go lighter and match the bottom half of my picture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots still visiblePackaging was good. I went for lightest blonde. Followed the instructions, 30 mins on roots etc. Still can see a line where my roots are. Disappointing, I won’t be ordering again from esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too dark, looks blackTurned my hair black. Tried 5 washes to see if color would lessen but it hasn’t. Going to try a color remover. Possibly a visit to the salon to fix. Also the ammonia smell of this product is overwhelming. The strongest I have ever smelled and I’ve been coloring my hair for many years. Not reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not HappyI thought this was going to be grey coverage, it was not. The color wasn't dark at all and just looked like a my natural hair color. I was trying for a much darker tone. I'm going to stick to buying my color from Ion. This product was not for me. I did like the packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Slightly disappointedThis color turned out very brassy despite my following the instructions to a T. It also didn’t cover up my grays. It would be perfect without the brass and if it covered my gray. I’m hoping a purple shampoo can help, but honestly, disappointed that the kit itself didn’t work the way I really wanted it to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awesome Hair Color ProductsI have been using eSalon hair color products for about 9 months now due to the pandemic closures. I used to go to get my hair done once a month. I am saving so much money since. When I was ready to order I contacted the colorist. She really listened to my explanation of the color I was trying to achieve and was very nice. I feared going from blonde highlights to a darker color (medium brown) and using cheap hair color products that would damage my hair. My hair feels and looks very soft, shiny and I get many compliments. I definitely recommend trying eSalon. To be honest, I did try another brand one month to see if I liked the other brand better but my hair felt dry and not manageable after coloring it. So, I came back to eSalon! Thank you eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We are very grateful that you decided to give eSalon a try. We look forward to blending your next color soon! |
Always pleased!I am super with the service snd the quality of the product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, smooth results and your overall experience! We appreciate you sharing, and Happy Coloring! |
The colorI love the color and my hair stylist pick just the right color for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom color! We look forward to the next opportunity to delight you! |