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Custom Color Set
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66,880 Verified Client Reviews |
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ColorNice color just didn't like last step but over all really nice and covers Grey's well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
1st hair colourI loved the colour I picked and the after care and personal contact I received. My only negative comment is if you have long hair 1 box might not be enough. So maybe add more product for longer hair. 0 of 0 people found this review helpful. Did you? |
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Love the colorThe process took a little longer, but I love the results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Great colorDried hair out slightly every thing else was great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty good coverageThis gives pretty good coverage only had a few spots to go over 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Not soldI ordered a nice dark brown and after I ordered I received an email stating that they were changing my colour to a colour id like better. Turns out the colour isn't as dark as I wanted... kinda bummed that I went through all that work (my hair is extremely long) for something I am not in love with 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The colorThe color it’s fine but it removes very fast. in the 4th wash I look like before and it doesn’t work enough in gray or black. It’s expensive, I feel it doesn’t worth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not likeThe color did not turn out even remotely close to the color I chose. No mahogany or copper color in it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not much of a differenceSadly I really didn’t see a big difference in the color I was going for/my goal for the product:( I know this kind of thing is trial and error since myself and the stylist cannot see each other and talk in person. I had added a picture of my hair color and how that was the color I wanted to upkeep and touch up but, sadly, that is not at all what I got out of my custom color. This was just my first order so I am still going to be giving it a second go. They give you an option to adjust your color and add notes to send to the colorist to hopefully make adjustments to the color/experience you had. I added as much detail as I could as well as a couple notes on the kind of developer volume my previous stylist used (I moved and can no longer see her). I’m really hoping this next custom color set will be better and will be leaving a follow up review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not so goodway to much brassiness 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |