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Custom Color Set
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66,637 Verified Client Reviews |
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I have not used this ROOT Cover.What! Do not send me any more ROOT Cover. That is not a color! Can anyone actually talk to you? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva - We're truly sorry that your color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Hairdresser sent color she wanted to dye my hairUnless you want the hairdresser to send you whatever color they want please don’t order this. I now have to go to a professional and spend money I shouldn’t have to for color correction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DONTWent through the process etc. Sent pics. Even stated do NOT want any red tones what so ever. MY HAIR CAME OUT RED. Has been a nightmare and I look awful. Waiting for them to send me out somethign to "fix" my hair. Its already darker than I wanted but they are sending me something that is slightly darker to cancel the red. HUGE NIGHTMARE. Days to get answers back from email (still havent gotten an email back). Finally got through to someone during operating hours. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded at roots like the cheap store boxNot really happy with how it faded bad at the roots just like a grocery store box color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJinna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleMy color was absolutely awful and made my hair orange. I specifically asked for no brass. It is the worst. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No colorThere was no change in my hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaniya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorMy roots are completely different color bright red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HappyThank you for making it so easy to color my own hair. I was so afraid but COVID forced me to try and eSalon made it easy, I love my color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love My CopperI have enjoyed my copper hair since day one. I gave a pic of my younger natural color and this is so close my family thinks I look like myself again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Loving everything about esalonPerfection! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We’re pleased to hear that you’re enjoying your Made For You custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |