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Custom Color Set
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66,736 Verified Client Reviews |
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Perfect!As a redhead, it is difficult to get color right but this custom color was spot on! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Loved the colorI loved the color and all the application tips. However, my grays came back real quick! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FINALLY WE GOT IT RIGHT!!When the pandemic started, my hair was a Med. Ash Blonde. The first try I was very upset, it darkened my hair, No more Ash just dark dreary brown that me me look older my husband said he hated it.. the 2nd order made my hair look harsh n brassy, My hair was 3 different colors.. I called esalon bc I wanted to fix it, so I sent b4 n after pics (ash blond n the other with dark brown w_red tones n blond) I don't know how she did it but she did. I ordered it for Xmas but I waited till yesterday and was surprised to see extra bc I have long hair (free of chzrge) it looks great, its light W/a hint of Ash. . I thank you for not giving up n working with me. Esalon is amazing. Great Customer service goes a long way..Thanks Danielle, your awesome .I WANT THE SAME EXACT COLOR in my next shipment .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalyn - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Not good on changeI asked to change my formula to Copper 5.43 (picked from their color choices) and I got the same color as before. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Extremely dryThere is not enough coverage as the bottles are small and after using my hair was so dry it was like rats tails clumped together. Very expensive will go back to my usual high street product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not change my hair colorThis did not change my hair color to the requested color. It didn’t even hide my grey hair! I am not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots do not match the rest of my colorI wanted lighter to match a color I had sent a pic for like actress Isla Fisher. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Ruined my Auburn hairFire red hair with purple tint.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It was terribleThe color did absolutely nothing, it lightened less than box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work twiceI was so excited about this. The first time it didn't work so was charged full price for a replacement with a higher volume (25vol). It did not work again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZinat A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |