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Custom Color Set
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66,736 Verified Client Reviews |
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Poor color and difficult to applyThe color kit was difficult to apply and the color was very unattractive. I will never buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Stubborn greysI’m disappointed that the crown area where my most greys are, washed out after one shampoo from my last kit, even after leaving the color on even after it setting for the full amount of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I wanted blonde I got brunette with redTerrible product, I got a totally wrong product from blonde to brown/red then after several washed went dark bright ginger. I contacted Esalon to be told to get rid of the red I would have to go darker again ! terrible terrible customer service staff had no idea at all and I also got a reply in French not English. What a total mess this made of my hair, application was easy pity colour and after service was so awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael F - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awful this has made my hair go dark and patchy not light blonde at allI’m fuming as this was to tone my hair light ash blonde my hair is now dark and ruined 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not what expectedReally didn’t have an option of the colour wasn’t what I expected I would have loved it to be darker and richer . It also washed out very quickly and I used the recommended shampoo and conditioner from your site . I found the shampoo to make my hair greasy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect match!I will definitely keep using this color! My hair is healthier, and if you are looking to cover grays, it really does the trick! No more salon for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauralee- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Perfect Color for me!!!It’s the first time in a long time that I loved my hair color! It looks like my natural color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllyson- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
PerfectI loved the mix this time. It's perfect! Thanks for working with me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love the colour!Before having my kids, I used to colour my hair black. I looked at pictures & realized how washed out and “witchy” I looked. I have been trying to get the black out ever since. With other dyes, my light roots always came in quick & strong- looking almost Grey, the ends dry & black, leaving whatever washed out shade in the middle. Since joining esalon, my hair looks amazing! With the help of the tint rinse, the tool kit, and the wonderful help of the team, I was able to transition into a beautiful chocolate-y, brown, which, in certain lights almost has a purple pearl hue. My hair feels SO soft & healthy, and I love that my colourist is always checking to recommend new products, or see whether I’m looking to change my shade. I love this company! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Finally found my color!We finally found my color! This is the same color that I had in high school and I loved that color. I am now 63 and it still looks good on me! Thanks, eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVelva- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |