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Custom Color Set
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66,713 Verified Client Reviews |
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EasyI have a lot of hair and to my surprise there was more than enough and was a lot easier than I thought it would be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love the color and how long it lastsI love the color, it’s just the shampoo and conditioner I can do without because it makes my hair full of static. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for sharing your feedback. We’re pleased to hear that you’re enjoying your custom color! However, we’re truly sorry that our shampoo and conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color too light????After living with the color these few weeks, I’m growing to like it! So, don’t change my formula now. Sorry for the change of mind but that’s what we women do, right?! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for your feedback! Our team of licensed colorists enjoy being able to craft the ideal shade for our clients at home, and are always excited to help make adjustments to your color. We are happy to continue working with you! |
GreatI was. Super scared to try this!! But to my great surprise it turned out fantastic... one thing wish it was a little lighter.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedHi I ordered a warm beige and extra colour care shampoo and conditioner. The packs that everything came were promptly delivered and well presented and everything that was needed was in them. Unfortunately I am very disappointed with the colour and the effect the colour had on the condition of my hair. The colour was much darker than I anticipated even though I followed the instructions exactly. I have never had as dark hair and it makes me look pale and drawn. The only thing it did was remove my greys. Regarding the effects of these products on the condition of my hair: I keep my hair well hydrated with Redkin hair products from my local salon. The hair colours they use are very gentle on hair. I have used the hair colour from esalon once and I have used the esalon colour care shampoo and conditioner twice. My hair has become very frizzy and dried out. I’m sorry to say but I can’t wait for hair salons to reopen once this current lockdown is over. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Catherine! I am so sorry to hear that the colour turned out darker than expected, and that your hair became fizzy and dried. We'll be more than happy to check on your colour's formula to make some adjustments and to provide you a solution. Please check your emails. |
Doesn't cover greyGreys back in under a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! I am so sorry to hear that the color hasn't covered your grays. No worries, we'll be more than happy to review your formula to give you a solution. Please check your emails. |
ReviewThe new color you sent me didn’t work at all. I used it this morning, followed the directions exactly and now that my hair is dry I see that it didn’t cover the gray at all! The colors we have used in the past did cover the gray but this one didn’t work at all. What happened? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Havent recovered yetThe color made me brassy. The product dried my hair like dead leaf. My hair fell out. You should go out of business 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not even colour my hairI tried do colour my hair from a medium brown to a mahogany colour and it took an hour to put in, and take out. I followed all the instructions but still ended up with basically no change in my hair colour. Disappointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
A bit sadMy first try and, sadly, the product didn't live up to expectations. I followed the directions perfectly, however lots of my grey hairs are still grey! Some didn't take at all or have a slight tinge. The colour on the rest of my hair is a good match, but has no shine to it. Overall, quite disappointed and feel I wasted my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi E.C! I'm sorry to hear that the colour didn't cover all your grays. We'll be happy to check your formula and make some adjustments to increase the gray coverage. Please check your emails. |