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Custom Color Set
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66,713 Verified Client Reviews |
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I wanted Ash- I got an orange toneI was asking for an ash brown, like my natural color, but I got a mainstreem brown color, what I could get in every store. There was a better tone in a store one time, but i was 10 years ago. It‘s stinks to dead , i thouth I would die and my throut burns, I never felt something like this. I‘m really dissapointed.. but I give it one more try. The package was nice, full of love. The other items were good... So i really want to work it out, because I like the idea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana L. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
I'm not happy.Hello. I was very excited to try your product. Actually my mom used to be a cosmetologist & did hair. So I asked her to cut & color my hair with your color kit. We did everything exactly like the instructions said to. At first I thought it looked great. Then once it dried...I still have streaks & spots where my gray roots didn't color at all! I thought even if I might not be satisfied with the color I chose...at least my grays would have been covered up. So I'm sorry to let you know I'm very disappointed. I will no longer be using your services. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCelena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorColor was too dark. Looking forward to the adjusted Color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorBeautiful color, but wasn't what I wanted. A bit too mahogany. Wanted more auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Supermarket qualityThis is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails. |
Hair colourHi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you. |
Coverage sucksDidn’t cover grey hair and that’s the ONLY reason I dyed my hair after 10+ yrs! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorThe color I received with this order appears to be the same as my first order. However, this time I wanted blue so that there could be clear blue highlights by coloring my grays. However, the color I got doesn't really appear to have any blue in it, it just looks black. Would I be able to get another shipment with a bluer color? thank you, /Mona 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great service, couldn’t useI am allergic to ingredients, please cancel future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Paula! Thank you for contacting us. I am so sorry to hear that you can't use the product. No worries, we can help you. Please check your emails. |
My scalp felt hot and left it itchingProduct presented beautiful,used colour but my scalp was hot and itching,not a good reaction.Sorry but I'm afraid I had a reaction to this product, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Susan! I am so sorry to hear that you had some discomfort after using our product. We'll look into it, and we'll get back to you with a solution. Please check your emails. |